United Kingdom Job Openings
UPS United Kingdom
Clerical Team Leader
Dewsbury
FULL TIME
October 16, 2024
Job Description:
This position handles day-to-day service issues within an operation. You will work with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of the operation to ensure customer satisfaction is met. You will facilitate the smooth execution of procedures and management of systems.
The shift hours are 10:00am – 18:00; Tuesday to Saturday.
Total working hours are 37.5 hours per week
Key Responsibilities
- Co-ordinating daily center activates and day to day service issues.
- Providing support to administrative team
- Training and development of employee, including follow up to ensure compliance and accuracy and managing a team to achieve results.
- Customer Service: resolving customer concerns to include escalation calls and service requests
- Maintaining Data Systems for Package Operations, including the auditing and analysis of package operations information.
- Overseeing the centers systems, databases and office administration
- Driving results for the Centre across all work groups.
Your Skills
- Customer Focus, Integrity, Initiative
- Interpersonal skills, including teamwork, co-operation, ability to manage conflict, motivate and develop others, and provide constructive performance feedback.
- Knowledge of the UPS operation and ups in house systems would be an advantage
- Excellent computer literacy skills, proficient in Microsoft Office.
Our love of logistics is fuelled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture.
How we recruit:
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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