About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

At Kinglsey Home Care we strive to support those people within our community to receive the best possible support we can give them. In doing this we promote dignity, respect, compassion, wellbeing and positivity as well as a listening ear. It is a well-known fact that people that are isolated, lonely or not coping with day to day living tasks suffer more with their health and wellbeing.
In our companionship service we are there to support those that are feeling isolated, that maybe have no other communication with the outside world each day, that feel cut off from others and that will benefit from our companionship service.
Examples of companionship we provide are helping those that can’t manage to go shopping any more or collect medications, to help someone attend appointments safely and to feel supported. Assist by means of skype calls to enable people to stay in touch with family and friends. Assist them to tend a loved one grave or to go out for a coffee. Help them prepare a lunch or carry out those household tasks they can no longer do alone.
These are the things we often take for granted in our day to day lives and forget that there are people behind closed doors that see no one else all week, that can’t change their bed linen for themselves, can no longer hoover or sweep the kitchen floor, are not eating healthy meals because they can no longer shop themselves, have gone without important medication because they can’t collect it or are too afraid to go out. It is these things that we want our Companionship Support Workers to be there for. To make a difference to the people in your community that need you.
The job can be varied from each visit you do, you could be having a game of scrabble and a cup of tea with someone and then helping someone to go shopping and then to someone that needs help to change their bedlinen. The most important things as a Companionship Support Worker are time, compassion, caring, listening, supporting and being their ‘companion’. To bring a smile to people’s day and to have made a difference when you leave them.

Reports to: Care Coodinator / Branch Manager

Key duties and responsibilities

Organisation

• To work as part of an efficient team and to contribute to the smooth running of the service.
• To comply with Kingsley Home Care services health and safety policy procedures at all times.
• To represent Kingsley Home Care in a professional and positive manner at all times and in all communications with service users, visitors and staff members.
• To maintain confidentiality regarding all issues and information relating to service users and the Kingsley Home Care Services

Functional

• To act as an advocate for service users to promote their wishes and to maintain their independence and well-being.
• Assist service users to achieve their desired outcomes for each day in listening and supporting them.
• To undertake various tasks to promote the companionship service.
• Closely monitor service users who may be confused and/or have behaviours that may require reporting as required to the branch manager.
• Assist in social care activities by interacting with service users and helping them continue hobbies and activities in their own home/community to enhance quality of life
• To build trust and confidence with those that you are supporting.
• To report any changes/requirements/health needs of the Service user to the Branch Manager
• To contribute/promote the protection of vulnerable adults from abuse
• To liaise with the branch manager where other aspects of companionship can be provided to support the individual.
• Record what support you have provided for each individual receiving the service and the length of time you were in attendance.
• Work within branch policies/procedures to ensure maintenance of safe working practices for service users and other colleagues, reporting any concerns.
• Follow security procedure in order to ensure the safety of service users, visitors, belongings and the property as required in the service plan information provided.

Communication

• To professionally represent Kingsley Home Care Services in all dealings with individuals and external contacts.
• Good verbal and written communication skills with the ability to accurately complete visit log sheets and provide feedback where necessary to the branch manager.
• Co-Operate and maintain good working relationships with other colleagues that are attending service users to maximise the service provided.
• Maintain good relationships and an empathetic and professional approach to service users and their relatives / friends.

Skills and attributes

• Have experience of good communication skills with people in the community/ in an establishment.
• Ability to show empathy, understanding and experience of the needs of the service users.
• Well-developed time management skills.
• Ability to make balanced. clear and timely decisions.
• Takes a pro-active approach to consulting and involving in decision making process as appropriate
• Undertake mandatory training where required for your position.
• Hold a full driving licence and have access to a vehicle.

• Kingsley Homecare (Diss Area), Diss, Norfolk
• Pay:: £12.50 per hour
• Type: Bank
• Shift: Mixed (Weekdays with Alternative Weekends)

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• Refer a friend and receive a thank you gift of up to £500 *
• We’ll pay for your full DBS disclosure
• Your uniform will be provided – this is another cost that we think it’s essential that we cover for you.
• Working hours for this role will be flexible and may include weekends and bank holidays, as required.
• Commuting mileage reimbursement *
• 25 days annual leave plus bank holidays entitlement
• Employee Wellness Health Assured Benefit Program

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.