About Us
The International Quality and Productivity Centre (IQPC) are devoted to creating and executing content driven B2B events for senior executives globally. We are an entrepreneurial business and a market leader recently celebrating our 50-year anniversary. With offices in New York, Toronto, Sydney, Berlin and Singapore, every year we deliver around 1500 events across the globe.
People are IQPC's most important asset, everything we do is a product of our people, and our competitive advantage is based on our ability to hire the best people, develop them in the right way and offer them the most exciting opportunities.
About the Role
Our London-based Customer Contact Week (CCW Europe) division is recruiting for a commercially savvy Conference Producer to join their market-leading Large-Scale Events team. This role is a unique opportunity for an ambitious high performer to take the next step in their events career, working alongside one of the best Portfolio Leads in the industry to develop their skills as an LSE conference producer. Initially working as the 2nd producer on our two flagships, you’ll be working with plenty of autonomy to produce new programme streams within those events. Your role will be to support the Portfolio Lead’s aggressive event growth strategy, leveraging your new content to help us scale our customer community and increase our revenue. In the medium-term, you’ll have the opportunity to test those skills on an events of your own, taking control of the production process, project managing the event and directly driving profitability. This is an exciting opportunity with plenty of scope for the right person to be part of an ambitious and rapidly growing business.
The Division
Customer Contact Week Europe (CCW Europe) is the region’s leading analyst and industry network to the Customer Management community. With a cross industry focus, representing practitioners from leading Enterprises we focus on the following practise areas:
- Customer Contact
- Customer Experience
- Employee Engagement & Experience
Our speaker faculties include Executive Leadership of the regions leading B2C companies such as HSBC, JPMorgan Chase, ASOS, New Balance, and Uber. Our Celebrity Headliners include world renowned pioneers such as Baroness Karren Brady of Knightsbridge, Jo Malone CBE, Peter Schmeichel, Lord Sebastian Coe, Michel Roux Jr., David Coulthard and Sir Ranulph Fiennes
Our USPs:

• Merit over tenure: We back people with commercially-winning ideas, whoever they are and however long they have been with us
• Communication: Good internal communication is foundational to our team culture. We see jointly-accountable project teams as the only way to grow
• Agility: Our business has pivoted effectively through the pandemic to deliver an ever-broader set of business services. Our producers work across formats including large-scale events, digital webinars, online content reports and bespoke sponsor-led roundtables. Our portfolio’s range sets us apart
• Autonomy: Producers are the project leaders of our business. They are accountable for hitting profitability targets and for driving project teams from concept to delivery
• Partnership Building: Our events are renowned educational resources, but they are also designed to enable others to do business. Our producers exceed their content generation brief, working closely with sales to match end-users with vendors who can solve their challenges
• Creativity: The value of our programmes is so much more than the job titles on the cover. Our production team pride themselves on building unique event narratives and innovative formats, designed to capture the attention of our audiences - and keep it
• Intellectual quality: Our Producers build lasting relationships with senior executives and are uncompromising in delivering well-researched content designed to solve their foremost challenges
• Personal development: we invest in our people, with a two-step Management Development Programme and a day-to-day commitment to building skills – from research to financial management, project leadership to people leadership

Conference Producer Responsibilities:

• Support CCW Europe’s Head of Production & Senior Analyst in building and delivering world-class programmes for the two highest potential growth events in IQPC London’s business
• Work independently on new programme streams for those two flagship events, helping us to create new opportunities to scale our product, our audience and our revenue
• Help the Deputy Divisional Director to expand our network of leaders in the Business Transformation and Shared Services & Outsourcing space
• In the medium-term, pick up the production of your own LSE event, building and delivering a profitable event and continuing a strong upward growth trajectory

Core Production Responsibilities:

• Conduct phone and web-based research to identify market pressure points and investment priorities, defining the commercial angle for all of the events you produce
• Recruit senior executives to provide keynote briefings, to join panels and to participate in interactive roundtables – virtually and (when restrictions allows) face-to-face
• Build a gripping narrative around all of your events and take responsibility for driving that message, internally and externally
• Deliver cross-functional briefings and project manage your events across their lifecycle
• Manage and control individual event budgets
• Deliver in-person conferences on-site. Travel domestically and internationally to represent IQPC and support an outstanding customer experience

Who are we looking for?

• Future business leaders. The IQPC production role is the ideal environment for those interested in building a range of leadership skills – from budget management to people management and everything in-between
• Strong Communicators who can distil complex subject matter and confidently brief a project team, motivate their peers and drive results
• Culture-driven team players who understand the value of collaboration and who enjoy building positive cross-functional relationships
• Commercial thinkers who understand the real-world business impact of macro and micro factors alike, who are sensitive to market trends and who know how and where to look for event ideas that will deliver a return on our investment
• Uncompromising researchers who refuse to be intimidated by seniority and enjoy understanding why businesses work the way they do, what their challenges are and how we can help to solve them
• Accomplished writers who can deliver gripping external-facing content that captures the attention of our audiences
• Self-starters who welcome the opportunity to work autonomously, at pace and across multiple projects simultaneously
• Fast workers who can deliver to tight deadlines without compromising on quality
• Degree-holders with a minimum of 18 months conference production experience

Job Type: Full-time
Pay: £35,000.00-£45,000.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Employee mentoring programme
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Will you now or in the future require Sponsorship?
• How many years Conference Production experience do you have?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London, SW1V 1JZ