Currency Team Consultant (Fully office based)
Hours: 40
Shift Pattern: Monday to Friday between 8:00 - 17:00
Salary: £24,772.80
Location: Eurochange Head Office - Essex House, Rutherford Close, Stevenage, SG1 2EF
Explore how you’ll support our purpose…

• On a daily basis ensure that Currency Department meets its goals and objectives, whilst ensuring that all policies and procedures have been followed to provide services effectively and efficiently, taking corrective action as appropriate.
• Ensure that all Currency Buying, Stock Management procedures and Company’s policies and procedures are adhered to without variation at all times.
• Ensure activities meet with and integrate with Company requirements for excellence in service delivery, meeting health and safety requirements, compliance with legal requirements and the general duty of care towards staff, customers, contractors and any other persons who visit our premises.
• Undertake occasional branch visits inside and outside London in order to remain aware of key issues and help build relationships with the branch colleagues.

Customers/ Clients and other third parties

• Ensure high quality, professional and efficient customer service and support is provided and through our systems at all times (customers in this context also include ‘internal customers’, including the management team and front-line staff).
• Maintain close liaison with banks, suppliers, or other third parties in relation to banknote trading, travellers’ cheques, courier services, etc to ensure the Company receives the best service and support from our supply/ service partners.
• Follow-up any customer/ client requests, queries and complaints as soon as possible and if necessary inform the Currency Manager, Director of Operations or other Senior Managers as appropriate.
• Manage the distribution of currency stocks to ensure that limits are not exceeded and to take appropriate remedial action when necessary, liaising with the Currency Manager and other departments as appropriate.
• Review, monitor delivery and collection schedules, to ensure maximum efficiency and to meet branch/ client/ customer and operational needs.
• Provide assistance to the Operations Team when required including front line telephone support.
• Deal with and respond to all Helpdesk Orders from branches in a timely manner.
• Ensure the timely and accurate exchange of internal currency data including rate sending / day-end collection as required.
• Ensure that all information relating to customers, clients and other third parties are processed and maintained in accordance with the Data Protection Act and that all such information remains confidential at all times, unless such information is required for legitimate business transactions, or to comply with legislative requirements (e.g. money laundering regulations).

The 'stand-out' qualities to be part of #Teameurochange

• Experience using Excel (Sorting, Filtering and Making Charts)
• Experience dealing with client accounts.
• Customer/Client Service
• GCSEs
• Good ability to add and dealing with figures and currency.
• Experience with foreign currency

Our Perks are out of this world!

• Colleague Rate on Travel Money!
• Friends and Family Discount
• 28 days holiday (inclusive of Bank Holidays)
• High Street Discounts
• Free mortgage advice (provided by a 3rd party)
• 24/7 Virtual GP service for you and your family.
• Company pension contribution
• Cycle to Work Scheme
• Employee Health, Wellbeing and Financial support through the Retail Trust
• Employee Assistance Programme – because you matter!
• Life Assurance
• Free Car Parking when on-site
• Wagestream – access your already earned wages when you need it
• Additional holiday entitlement after 1 year!
• And much much more!

Our Purpose.
To be the go-to travel money provider, adding value to every customer’s journey, through competitive pricing and service alongside inspiration and expertise.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
INDLP
Job Types: Full-time, Permanent
Pay: £24,772.80 per year
Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Stevenage: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person