United Kingdom Job Openings
Capgemini
Desktop Engineer
Bath
FULL TIME
September 2, 2024
About the job you’re considering
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the tim
Your role
- Second Line responsibility for resolving Incidents to SLA
- Requests/IMACs completion to SLA
- Escalations - responsibility to be below 2%, per Incident per month
- CSATs for Incidents handled to over 4.5 out of 5 per month Pro-active communication with the Service Desk and Level3 Teams,
- Undertaking Project Tasks in support of both internal and external Project Managers Undertaking NSR Tasks to agreed timescale
Your skills and experience
- Microsoft Windows O/S - working knowledge
- Desktop hardware architecture – predominately HP desktop and laptops
- Active Directory - basic administration
- Automation - Understanding of Scripting technologies
- Working Knowledge of IT Service Management (ITSM)
Your security clearance
To obtain DV clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want’ mean for you?
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements
Why should you consider Capgemini?
About Capgemini
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