United Kingdom Job Openings

Capgemini

Desktop Engineer

Bath

FULL TIME

September 2, 2024

About the job you’re considering

Reporting to the EUS Lead Group, the role will have Second Line responsibility for pre-empting (Automation), investigating and resolving Incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team. The individual must be Mo D SC Cleared or be capable of obtaining Mo D SC Clearance. The candidate must be a sole UK National, with a full UK Driving Licence.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the tim

Your role

Second Line responsibility for resolving Incidents to SLA
Requests/IMACs completion to SLA
Escalations - responsibility to be below 2%, per Incident per month
CSATs for Incidents handled to over 4.5 out of 5 per month Pro-active communication with the Service Desk and Level3 Teams,
Undertaking Project Tasks in support of both internal and external Project Managers Undertaking NSR Tasks to agreed timescale

You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

Microsoft Windows O/S - working knowledge
Desktop hardware architecture – predominately HP desktop and laptops
Active Directory - basic administration
Automation - Understanding of Scripting technologies
Working Knowledge of IT Service Management (ITSM)

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (DV) clearance.
To obtain DV clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Provides physical local support for incidents and requests relating to PCs, laptops, mobile devices, printers and in-scope peripherals. Provides support where the services cannot be delivered remotely. Could be based on a specific location or a dispatch engineer.

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