JOB SUMMARY
The Engineering Manager provides functional Engineering & Facilities leadership, expertise and execution regarding facilities management, sustainability, discipline technology platforms, capex planning / execution, health and safety and energy conservation for their hotel.
Works with the Cluster/Multi Property Director of Engineering and Facilities to maximize assets, drive guest satisfaction, and support business performance to ensure effective delivery of results and execution of initiatives.
This management role has overall responsibility for managing and implementing the engineering game plan for their hotel. It identifies opportunities for operational improvement, evaluates risks, works within area of expertise to provide effective solutions and implements systems and processes that leverage and support enterprise strategies to maximize guest satisfaction and engineering performance.
CANDIDATE PROFILE
Education and Experience

• 2+ years of hotel facilities management experience.
• In-depth knowledge of all discipline technology platforms including Transcendent to comply with Engineering SOPs.
• In-depth knowledge of MEP, Building Fabric and Life Safety Systems.

Education or Professional Certification

• Recognized qualification in Mechanical Engineering, Electrical Engineering or Construction preferred, or equivalent/related work experience.
• Member of a Facilities, M+E or Construction professional body preferred.

CORE WORK ACTIVITIES
Managing Property Operations and Engineering Budgets

• Supervises Engineering in the absence of the Director of Engineering.
• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness, efficiency and safety.
• Establishes and manages an effective rooms maintenance program.
• Ensures compliance with all Engineering departmental policies, standards and procedures.
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Select and order or purchase new equipment, supplies, and furnishings.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Supervises the day to day operations of Engineering.

Maintaining Property Standards

• Maintains accurate logs and records as required.
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.
• Empowers employees to provide excellent customer service.
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total property maintenance needs.
• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees.
• Ensures employees are treated fairly and equitably.
• Strives to improve service performance.
• Provides feedback to employees based on observation of service behaviors.
• Supervises employee's ability to execute departmental and property emergency procedures.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Solicits employee feedback.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensures property policies are administered fairly and consistently.

Rewards for work, benefits for your lifestyle
You’ll be supported in and out of the workplace through:

• Endless learning and development opportunities
• Discounts on hotel rooms, gift shop items, food and beverage
• Private Medical Insurance
• Enhanced Pension scheme
• Bonus Plan
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues
• Free gym membership, parking, meals on duty

Simple Made Perfect
At Delta Hotels by Marriott™ Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400 guests.
What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.