ABOUT US
We’re a friendly, forward-thinking property management company, recognised for providing the highest tier quality service across Cumbria and North Lancashire with our new office located at the stunning Leven’s Hall. We currently manage close to 100 apartment blocks and housing estates, in addition to several commercial premises. Unprecedented recent growth has resulted in an opening for an experienced and organised property manager with strong communication skills and an excellent track record.
YOUR ROLE
In this diverse, client facing role you will be managing the general running, maintenance and financial aspects of several apartment blocks and housing estates.
Your core responsibilities will include:

• Responding to client enquiries
• Mediating between and influencing clients
• Analysing and explaining lease information
• Co-ordinating with accounts to set and manage budgets
• Inspecting sites to identify maintenance requirements
• Co-ordinating minor and major works maintenance and construction projects
• Implementing recommendations from fire risk assessments
• Managing and building relationships with contractors, surveyors and utilities brokers
• Ensuring health and safety compliance
• Building and maintaining client relationships to retain existing business
• Chairing AGMs and directors' meetings
• Managing your own time and diary
• Helping to shape the wider business growth and improvement strategy
• Contributing to the trainee property manager development programme

THE LOCATION & HOURS
This role is predominantly office based with regular client visits and scope to work from home one day per week.
Our Cumbria office is located in the old stables at Leven's Hall, conveniently situated between Kendal and Milnthorpe, on the A590.
You will be required to work 30-37.5 hours per week (depending on whether your preference is to work part or full time) with 30 minutes unpaid lunch break per day, plus the occasional weekday evening for a client AGM. Working hours are 9am to 5pm Monday to Friday for a full-time role, but there is flexibility depending on your personal requirements.
THE BENEFITS
Workplace & Lifestyle

• Work across one of the most beautiful parts of the UK
• Attractive and open plan office space
• Opportunity to work from home one day per week and scope for flexible hours
• Part-time option to work 30 hours per week pro rata over 4 or 5 days, Monday to Friday
• 10% employee discount at Leven’s Hall café, bakery and gardens, and free parking
• Rowan running club

Progression & Financial

• Permanent position
• £30,000 - £35,000 salary (i.e. prorated based on working hours) plus up to 10% discretionary performance bonus per annum
• Potential for future progression in a fast-growing business
• 30 pence fuel allowance for all business miles
• Generous 25 days paid holiday plus UK bank holidays
• 5 days sick pay after 12 months of service
• Pension contributions

Team and Clients

• Join as an experienced team member with the opportunity to advise on the wider business strategy and the freedom to manage your own time and clients
• Friendly, approachable team and personable client relationships
• Non corporate environment based on a healthy work/life balance

THE IDEAL CANDIDATE
Attributes:

• Professional, accountable and diligent
• Excellent organisation and time-management
• Excellent listening and communication skills (verbal and written)
• Attention to detail and conscientiousness
• Results driven and calm under pressure
• ‘Roll your sleeves up’ attitude

Essential requirements:

• At least 3-5 years’ relevant experience
• Direct client or customer service experience
• Experience managing contractors
• IT and email proficiency (Microsoft Works package)
• Experience organising meetings, writing agendas and minutes
• Project management and budgeting
• Minimum of grade 5 / B in GCSE or O Level English and a grade 4 / C in Maths
• A-levels or equivalent
• UK driving license (with no more than 3 points) and a reliable vehicle

Preferential experience and skills:

• IRPM qualifications
• Property management, surveying, construction or compliance related background and qualifications
• Educated to degree level at 2:1 or above beneficial, but by no means essential

TIMINGS

• Application deadline: 09/04/24
• Interviews: April

Job start date: May-June 2024 (exact date dependant on your notice period)
Job Types: Full-time, Part-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company events
• On-site parking
• Referral programme
• Work from home

Schedule:

• Day shift

Ability to commute/relocate:

• Kendal: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• In which location are you currently living?
• Do you have access to a reliable vehicle and a valid driving license with no more than 3 points?
• What is your highest level of education? If you have a degree, please confirm what level you achieved (e.g. 2:1)?
• Please confirm your grades for GCSE or O'Level Mathematics and English Language?
• Do you have any criminal convictions?
• Please briefly explain why you are interested in this particular role?
• Please list any relevant property management related qualifications you have?
• How many years' relevant work experience do you possess?
• What are your preferred working hours?
• What is your salary expectation?

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Kendal
Application deadline: 09/04/2024
Reference ID: Rowan Trainee Property Manager