United Kingdom Job Openings

CBRE
Facilities Coordinator
Cheadle Hulme
FULL TIME
October 9, 2024
Responsibilities:
- Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurements
- Coordinate with FM Operations and Critical Service teams to deliver service level agreements
- Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
- Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
- Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
- Report all accidents, occupational illnesses and emergencies in relevant books/documentation
- Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards
- Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
- Ensure CBRE logbooks are kept up to date and compliant
- Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
- Support Mail Room activities as required
- Check that printers and photocopiers are supplied with paper and change toner cartridges when required
- Monitor and maintain stationery levels
- Coordinate site waste and recycling arrangements to Landlord requirements
- Carry out statutory fire testing and associated checks
- Coordinate with Security and report any faults on access entry system where necessary
- Raise Purchase Orders with the Contract Support for goods or services as required, in compliance of business controls at all times
- Act as responsible person in line with DFA to carry out cost control function
- Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
- Provide and arrange cover for the FM team as defined by line management
- In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.
- Back fill for Receptionist/Logistics Coordinator when required.to support contract requirement.
Person Specification:
-
Strong customer services skills and experience within a high profile environment.
- Present a self- image of confidence and authority to enable effective customer service delivery.
- Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
- Ability to easily communicate with Client.
- Ability to provide services to the highest specification within a Corporate Building.
- Strong team player within a Customer Service team and Service Providers.
- Ability to manage service disruptions in a seamless manner via effective use of the team’s resources so as to maintain business as usual activity.
- Ability to motivate self and others, excellent time management and organisational skills.
- Excellent computer skills and the ability to learn new software and systems.
- Ability to deliver site compliance and all building related items.
- Experience of operating within a Customer Service environment providing reception services to the highest standard.
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