Job description:
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?
We are currently hiring for pragmatic, enthusiastic, determined fraud analysts to join our dynamic team based at a contact centre in Coventry. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude, and with a willingness to learn.
Responsibilities in this role:
Completing both inbound and outbound calls
Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
Generating and assisting with completion of reports
Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
Organising replacement credit cards for customers
Logging and processing complaints
Noticing and reporting trends and common pitfalls
Providing expert advice and support to other internal teams, providing a streamlined experience for customers
The right candidate will have:
Customer service experience (face to face or telephone)
Good IT literacy
Experience working in a fast-paced environment
Good data analysis skills
Excellent problem-solving skills
Organisational skills
Experience with critical and detailed work
Excellent communication skills both verbal and written
The ability to work as part of a team and independently
In return for your hard work, our benefits:
Unsociable hours allowance – an additional £1.50 per hour for any shift or part-shift worked between 5pm-8pm Mon-Fri and any weekend shifts
Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
Full Training provided
Medi Cash Health Care Plan
Pension (Employee 5% - Company 3% contributions)
26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
Option to buy additional leave
Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
Bereavement Leave – (5 Days Leave at Full Pay)
Dependent Leave – (2 Days at Full Pay)
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you!
TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions.
Job Types: Full-time, Permanent
Ability to commute/relocate:
Coventry: reliably commute or plan to relocate before starting work (required)
Experience:
Fraud Detection: 1 year (preferred)
Customer service: 1 year (preferred)
Work authorisation:
United Kingdom (required)
Job Types: Full-time, Permanent
Pay: £11.44 per hour
Expected hours: 37.5 per week
Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• 8 hour shift

Experience:

• Fraud Detection: 1 year (preferred)
• Fraud Analyst: 1 year (preferred)
• Anti-Fraud: 1 year (preferred)

Work Location: In person