**Receptionist**
Join The Chapter Hotels, where our team delivers an exceptional experience for our guests every day. We strive for excellence with an elevated sense of hospitality and take great pride in our fast-paced culture and exceptional guest experiences. We're seeking energetic team players with a guest-first attitude who are eager to learn and excel in providing top-notch service.
**Mission**
The Receptionist reports to the Front Office Manager and is essential in ensuring our guests have the best possible experience from the moment they walk through our doors.
**Responsibilities**
- Greet and welcome guests with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle reservation systems and maintain accurate records of guest information.
- Assist guests with inquiries, providing information about hotel services, local attractions, and directions.
- Ensure that the reception area is tidy and presentable at all times.
- Coordinate with housekeeping and maintenance to ensure guest requests are addressed promptly.
- Handle guest complaints or issues with a calm and professional approach, escalating when necessary.
- Maintain a high level of customer service, ensuring each guest feels valued and appreciated.
- Assist in managing room inventory and up-selling where appropriate.
- Prepare and manage billing and payments accurately.
- Build rapport with guests to encourage repeat visits and positive reviews.
**Qualifications**
- Previous experience in a similar role preferred.
- Strong multitasking and organizational abilities.
- Excellent communication and interpersonal skills.
- Professional appearance and demeanor.
- Ability to anticipate the needs of guests and respond proactively.
- Proficient in using hotel management software and other office equipment.
- Strong knowledge of local attractions and amenities.
- Must have the right to work in the UK.
**Job Types:** Full-time, Permanent
**Ability to Commute/Relocate:** London: Reliably commute or plan to relocate before starting work (required)
**Experience:** Receptionist: 1 year (preferred)
**Work Authorisation:** United Kingdom (required)
**Work Location:** In person
Job Type: Full-time
Work Location: In person