United Kingdom Job Openings
AccorHotel
Front Desk/Welcomer
Southampton
November 7, 2024
Company Description
Our mission at Ibis Budget Southhampton is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
Job Description
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
Qualifications
Our mission at Ibis Budget Southhampton is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
- Greet and welcome guests warmly upon arrival, providing a positive first impression
- Handle check-in and check-out procedures efficiently and accurately
- Respond to guest inquiries and requests promptly and professionally
- Manage room reservations, assignments, and status updates
- Assist guests with information about local attractions, dining options, and transportation
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle phone calls, emails, and other communications in a timely manner
- Process payments and maintain accurate financial records
- Ensure the lobby and reception area are clean, organized, and presentable at all times
- Collaborate with other departments to resolve guest issues and enhance overall experience
- Maintain security awareness and follow established safety procedures
- Respond to guest reviews and request
- Ensure proper invoicing and banking
- Handles the breakfast set-up and snacks and drinks sales
- Any other Ad-Hoc
Qualifications
- Excellent communication and interpersonal skills
- Proven ability to provide exceptional customer service
- Strong multi-tasking skills with the ability to prioritize effectively
- Proficiency in basic computer applications and hotel management software
- Ability to remain calm and composed in high-pressure situations
- Demonstrated versatility and initiative in responding to guest requests
- Friendly and enthusiastic demeanor with a genuine passion for hospitality
- Detail-oriented with strong organizational skills
- Flexibility to work various shifts, including weekends and holidays
- Knowledge of the local area and popular attractions in Southampton
- High school diploma or equivalent; hospitality-related education is a plus
- Previous experience in a customer-facing role, preferably in hospitality, is advantageous
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