Welcome to Native Residential. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
Our team are at the heart of the development. You may be the first person the resident sees in the morning, the one they share life changing news with or a friendly face that they see every day after work! At Native Residential we are all about resident experience. We want to be the best our local area has to offer and that will only ever be the case if the right people are recruited.
This is an exciting opportunity to join the operational team at Gramercy Tower, Cardiff, as a Community Host. Our Community Hosts are fundamental in creating a superb first and lasting impression of our community for all residents and visitors. You will be central to creating the “Native identity”.
You will support the leaders of the asset throughout the mobilisation journey, getting the building ready for lease up and play an important role in building a new community of residents.
Your objective will be to achieve resident retention goals by performing all activities related to customer service to all residents, providing resident satisfaction throughout the term of the lease to ensure resident lease renewals and referrals. You will also be instrumental in handling enquiries, conducting leasing tours and leasing related paperwork.
If you’re ready to be our next Native, you’ll probably
· Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
· Be proficiency in executing exceptional customer service within a customer facing role.
· Have excellent written and spoken English.
· Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
· Have excellent relationship building skills, both with entirely new and long term residents and team members.
· Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
· Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
· Have the ability to follow company policies and procedures
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;
· Company Pension Scheme provided by NEST
· Cycle to Work Scheme.
· 24/7 Employee Assistance Programme
· Westfield Health Cash Plan
· Life Assurance
· Referral Scheme
· Paid Volunteer Time
Native Residential is better, and our communities are better when people from all walks of life come together. At Native, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you!
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Referral programme

Shift:

• Day shift

Work days:

• Weekend availability

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person