Head of Propositions – AXA Health
As the Head of propositions, you will be at the forefront of our mission to create innovative propositions and ultimately play a pivotal role in shaping our customers’ overall experience! Your focus will be on developing digital-first orchestrated journeys with next best actions, ensuring positive outcomes for our members.
Accountable for leading the team to design holistic health and wellbeing experiences, leveraging insights and research to drive our path to becoming the number one in the market. If you are passionate about building cutting-edge propositions, services, and pathways, and want to be part of our drive to the top, we want to hear from you.
Come and join us at AXA Health and be part of shaping our future.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

• Lead, inspire and coach a team of proposition professionals to meet and exceed our revenue generation KPIs and create a population of profitable, satisfied, engaged members
• Define the shape of the team and priorities
• Define our vision and strategy (including success measures) for our healthcare and wellbeing propositions in terms of access to care, care orchestration, member satisfaction and patient outcomes
• Working with Strategy, Commercial, Digital and other internal stakeholders develop a clear platform and partnership strategy able to quickly pivot our offerings and chosen partners through flexible technologies
• Working with Strategy to identify and stake out the territories in which we have a right to win and for which our members need support and help, earning commitment to our future proposition and customer strategies
• Define, deliver and sustain a compelling, innovative proposition roadmap and delivery pipeline across the whole AXA Health portfolio, incorporating the Wellbeing and Prevention pathways into a singular vision that delivers a coherent orchestrated set of journeys and next-best action recommendations based on a digital-first premise
• Ensure that all AXA Health propositions are developed in an appropriate manner, meeting regulatory, Group requirements with clear risk management oversight, member benefits and attractive commercial outcomes
• Embed an agile, customer-led way of working across the team, showcasing and role-modelling a digital-first approach to proposition development and care orchestration
• Identify third party partners who we can bring into our orchestrated care journeys to deliver great outcomes for our members; work with other internal teams to hand over these partners for in-life delivery and optimisation
• Ensure all processes and activities maintain AXA policies regarding regulatory and compliance requirements, business continuity and financial integrity and robust systems are in place to monitor & manage adherence

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
What you’ll bring:

• Significant experience in designing, building and launching digital-first, connected health, wellbeing, prevention and customer service propositions into the market

• Experience in developing and implementing digitally enabled customer journeys with clear focus on customer experience, satisfaction
• Track record of implementing customer-led innovation processes and building cross-functional coalitions to make change happen
• Strategic thinker with ability to synthesise large amounts of structured and unstructured information to create clear, compelling vision of the future
• Excellent commercial, technical and strategic marketing skills with proven experience in understanding and translating customer need, building communications, delivering campaigns, creating content and meeting targets
• Strong team leadership skills with experience managing and growing teams and ability to influence senior stakeholders. Powerful communicator with ability to clearly articulate ideas, orally and in writing
• Can deal with ambiguity, uncertainty and able to analyse, drawing action orientated conclusions. Able to thrive under pressure.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary
• Annual company & performance-based bonus
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to suzie.elliott@axa-uk.co.uk.
Who we are:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.