We are looking for a Senior Hire Desk Controller; someone with a great knowledge of the plant hire industry that wants to progress their career. The ideal candidate is someone that has a wealth of experience and is looking to lead and build a team.
As a Senior Hire Controller at Haydock, you’ll be responsible for accepting customer equipment orders over the telephone, via email and using a in-house hire program.
Of course, you’ll be collaborating with our depots to ensure that our customers’ orders are fulfilled promptly and effectively. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly.
As an effective Senior Hire Controller in Scott's , your main priority is thinking of the customers’ best interests. This means that you listen carefully to the customers’ wishes and are able to anticipate them well. Of course, you never miss an opportunity to explain to the customers which additional machines or products could benefit their projects.
Finally, when the customer has finished with the machines, you’ll be arranging for the collection and return of them and ensuring that the customer has received the best experience possible from Scott's Hire!
If you come to work at Scott's Hire as a Senior Hire Controller, then you do that for a good reason. We will value your skills and that is why you can expect from us:

• A competitive annual salary; negotiable and based on experience
• 28 days of annual leave per year including official bank holidays.
• Company Pension
• All training that is necessary for the role and for progression
• Team Building Days - Christmas Parties, Go Karting, Chester Races to name a few!

To also become the best at Scott's as a Hire Controller, you have to:

• Have a good knowledge of the plant machinery and small tool hire industries.
• Be IT literate and experienced in using windows applications, Syrinx and other hire inputting computer systems
• Have excellent customer service skills coupled with tactful communication
• Display a friendly and courteous telephone manner.
• Be a strong team player, and enjoy working in a team.
• Understanding that customer satisfaction is paramount.
• Good geographical knowledge.
• Be available to work full-time hours.

Job Types: Full-time, Permanent
Pay: £26,000.00-£38,000.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (preferred)
• Hire Desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person