The Edinburgh Marriott Hotel is a 4-start hotel located in Maybury, Edinburgh, only a short distance (2 miles) from Edinburgh Airport and 15 minutes from the city centre. The Edinburgh Marriott Hotel has 250 bedrooms, 12 event spaces, a leisure club and large kitchen facilities.
Join a warm and welcoming team who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow, develop, and benefit from being part of the world’s leading hospitality company
POSITION SUMMARY

• Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
• Answer questions about available services, general property information and amenities.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.
• Promote and sell spa/salon services and retail products.
• Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards.
• Notify Engineering of spa/salon maintenance and repair needs.
• Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals.
• Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits:

• Free Car Parking
• Wellness programmes
• Employee Assistant Programme
• Discounted stays at over 7,300 hotels worldwide
• Friends and Family rate for overnight stays
• Food & Beverage discount at the hotels
• Team events
• Training and Development
• Career discussions and Qualifications
• Meals on duty
• Use of the Leisure Club

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Job Type: Full-time
Pay: £12.36 per hour
Expected hours: 40 per week
Schedule:

• Weekend availability

Ability to commute/relocate:

• Edinburgh, EH12 8NF: reliably commute or plan to relocate before starting work (required)

Experience:

• Leisure Associate: 2 years (required)

Licence/Certification:

• NPLQ or Pool Responder Certificate (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person