• To deliver a world-class Front of House service to welcome clients, visitors, colleagues and business partners at all times
• To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager
• Carry out daily building walks to ensure all floors are tidy and reset back to ‘day one’ and proactively manage any issues identified
• Act as the ‘face’ for your areas of the building and provide proactive innovative solutions and resolution of BT colleague issues and provide visible assistance when required
• Activity planning and delivery to support BT colleague engagement
• Support the team, ensuring the site always remains compliant with current Health & Safety legislation
• Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed
• Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA
• Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out
• Provide Front of House / Reception services, work across and deliver services across different Floors and support all Meetings and Events as required
• Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard
• Always promote and maintain the core values of CBRE
• Provide portering and planning support as required
• Monitor and report as needed on building occupancy and utilization
• To provide any other administrative duties as required
• To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building
• To build relationships with clients and colleagues
• To be proactively visible in all areas of the building
• Deliver site inductions to new client colleagues and building users
• To communicate effectively and appropriately – using verbal and written channels in both a proactive and professional manner
• Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations

• Previous experience in a customer facing role is essential.
• Excellent communication and customer service skills with a high level of attention to detail.
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
• Exceptional written and verbal communication skills
• Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines

• Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in

• Flexible approach to work
• Understands and appreciates the importance of using discretion at all times
• Does not let issues go; follows up on issues through to resolution.