Location: Norwich, NR7 8RP, United Kingdom
Address: Wroxham Road
We have an exciting new vacancy for a Night Porter to join our team at The Sprowston Manor Hotel. The Sprowston Manor Hotel is a 126-room hotel in an idyllic countryside location offering our guests luxury accommodation with a golf course, fitness centre, swimming pool, and conference and events facilities.
Benefits include:

• An attractive salary
• Career development opportunities throughout the UK
• Significant staff discount rates when staying at one of our 60 hotels in the UK
• 50% discount off food and drink if staying at one of our hotels
• Friends and family hotel stay discounts
• Reduced membership at our Leisure clubs
• Free meals on duty (when applicable)
• Employee referral scheme
• Free Uniform (if applicable to your role)
• Up to 28 days holiday including bank holidays per annum.
• Auto enrolment pension scheme

Your duties will include:

• Monitoring the reception desk and dealing with Front Office duties including running the night audit report, checking -in and checking out of guests, as well as Counting and balancing cash, credit cards and direct bill accounts.
• Ensuring the safety and well-being of guests at night, maintaining the highest levels of courtesy and politeness.
• Assisting with event setup and service.
• Having a thorough understanding of all hotel systems and procedures and providing support as needed.
• Being aware of weekly business in the hotel and maximizing sales opportunities for food, beverages, and rooms.

The successful candidate will be organised, punctual and efficient. You will also have excellent communication skills with both colleagues and with customers.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.