Why this job matters

What you’ll be doing

• Proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans, commercial Manages vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk etc.)
• Working with partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.
• Managing and developing opportunities with our partners with key focuses on productivity and growth
• Building long term sustainable opportunities to enhance customer value across our partnerships
• Developing pipeline of opportunities through to realisation of savings.
• Working with our stakeholders across the business to showcase and support improvements.
• Owning strategic relationships with our delivery partners and business partnering with our Sales, Legal, Procurement, Operations and Compliance areas of the business.

You'll have the following skills and experience

• Commercial awareness / contractual compliance is critical for this role
• Stakeholder Management: Able to establish and maintain stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
• Ability to navigate and interact with many teams across multiple CFU’s: drive collaboration and negotiation.
• Excellent communicator capable of engaging and influencing leaders across all Digital and external partners.
• Data first mindset, defining a sustainable ecosystem to manage, manipulate and provide insight and information to all of Digital on a self-serve basis.
• Change delivery: Able to define and implement long term changes and adapt for the optimum solution.
• Domain knowledge of in big data analysis: Proficiency in tools like SQL, Python, and data visualization to provide actionable insights for optimizing IT subcontractor spend.
• Data-driven decision-making: Strong analytical skills to identify trends, patterns, and opportunities in complex procurement data sets, informing strategic sourcing decisions.
• Master data governance skills: Ability to establish and maintain data standards, ensuring data integrity and accuracy for informed decision-making.
  

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’