A Parts Advisor – Join the Area's Largest Independent Motor Factor
We are an established, family-run Independent Motor Factor, offering an exciting opportunity for an experienced Parts Advisor to join our growing team.
About the Role:
We are looking for candidates with prior experience as a Parts Advisor or similar roles in the motor trade. A strong understanding of cars is essential, and while experience with MAM software is advantageous, we are willing to train the right candidate who demonstrates a willingness to learn.
You should be proactive, sales-driven, and committed to delivering outstanding customer service. Excellent communication and organizational skills, combined with the ability to thrive in a fast-paced environment, are crucial.
Key Responsibilities:

• Work independently and as part of a team
• Provide excellent customer service over the phone and face-to-face
• Identify and dispatch correct parts to internal and external customers
• Liaise with colleagues to exceed customer expectations

Key Tasks:

• Handling customer queries and orders at the front counter
• Answering inbound calls and serving retail and trade customers
• Building long-term relationships with local customers
• Actively promoting offers and customer incentives
• Accurately picking and packing parts for delivery or collection
• Processing customer orders in the MAM system
• Handling payments, both in person and over the phone
• Managing customer returns for collection and/or processing

Working Hours:

• Monday to Friday: 8:00 am – 5:00 pm or 8:30 am to 5:30
• 1 in 2 Saturdays: 8:30 am – 1:00 pm

Benefits:

• Employee benefits, including discounts at retailers, restaurants, and cinemas
• Staff discounts on products
• Pension scheme (3% employer, 5% employee)
• 28 days of annual leave (including Bank Holidays)

Diversity & Inclusion:
We are committed to creating a diverse and inclusive workplace where everyone is valued, respected, and supported. We believe that a variety of voices and perspectives strengthens our team and helps us better serve our customers. We welcome applications from candidates of all backgrounds, experiences, and abilities.
If you're enthusiastic, customer-focused, and have a passion for the motor industry, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: From £26,620.00 per year
Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekends only

Experience:

• Parts Advisor or a Similar Role: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person