About us
The Heron Practice is a dynamic and busy GP Practice in North London, N4 2NU. We offer a friendly, professional, supporting working environment and our goal is to help provide the best service we can to the patients of our community. You will be working with a team who are passionate about patent care.
Our work environment includes:

• Modern office setting
• Casual work attire
• On-the-job training

The duties and responsibilities to be undertaken by members of the patient services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Management Team, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up and maintaining security of the area occupied by the practice in accordance with practice procedures
• Maintaining and monitoring the practice appointments as required
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional where appropriate
• Dealing effectively with telephone and other enquiries, taking messages and passing on information to team members as necessary
• Processing new patient registrations and removing/transferring existing patients, including the in/out movement of patient records, as required
• Processing repeat prescriptions in accordance with practice protocols, including requests sent via Patient Online Access.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Contacting patients informing them of any action which may have been taken following their competition of E-consult forms, for example advise a prescription has been done.
• Undertaking computer data entry/data allocation and collation; processing and recording information in accordance with practice protocols
• Filing patient notes, clinical letters/results and other correspondence as well as undertaking general administrative duties such as photocopying and scanning as required
• Clearing and re-stocking consulting rooms as required
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Assisting with the call and recall systems for cervical cytology, childhood immunisation and LTC (Long Term Conditions) as required
• Processing and distributing incoming (and outgoing) mail as required
• Ordering, re-ordering and monitoring of stationery and other supplies as required
• Arranging the disposal of clinical and confidential waste as required in accordance with practice protocols
• Providing refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the staff/stock room areas clean and tidy
• Maintaining appropriate records and preparing reports/statistics as required
• Contributing to Practice policies, procedures and protocols as required
• Providing cover as required in the absence of a team member(s)
• Reporting all accidents/adverse events to the Management Team immediately in accordance with practice procedures
• Processing and distributing incoming (and outgoing) mail as required
• · To provide comprehensive administrative support to members of the multi-disciplinary practice team as required. This includes word processing, audio typing and using other NHS/third party computer systems to produce letters, reports and correspondence as well as photocopying and filing etc.
• To be responsible for scanning, marry up of medical records, data entry, notes summarising and file maintenance/archiving etc. as required and in accordance with practice protocols and procedures.
• To receive, open and distribute incoming mail, responding to routine matters where appropriate.
• To deal effectively with referrals and other tasks as required.
• To deal effectively with telephone and other enquiries relating to the Practice, communicating information to and from team members as necessary.
• To liaise with other NHS organisations/staff and outside agencies regarding patient or practice matters on behalf of the clinical team.
• To set up meetings, prepare agendas, take minutes and distribute notes of meetings as required.
• To assist with the practice recall systems using audits, searches and appropriate software, eg. Population Manager and CEG searches etc. to monitor the practice’s progress against targets, identify areas of under/over performance and liaise with the practice team to implement appropriate action plans.

Essential Experience:
Working in a customer focused environment, involving reception duties as well as having experience with admin and office based work.
Desirable Experience:
Working in an NHS environment, preferably a GP surgery
Essential Skills:

• Excellent communication, inter personal and customer care skils.
• Excellent IT Skills
• Excellent telephone manner
• Ability to work with minimum supervision and as part of a team
• Ability to maintain high level of confidentiality
• Ability to work to tight timescales/deadlines and under pressure, whilst maintaining accuracy and attention to detail
• Ability to deal tactfully and empathetically with distressed or anxious patients and carers
• Flexible working attitude
• Awareness of and commitment to Equal Opportunities

Desirable Skills:

• Ability to use major clinical system (EMIS, system one)
• Ability to use Microsoft office (word, excel)
• Good keyboard skills

Qualifications
Good standard with literacy and numeracy
Physical Requirements:
Substantial daily use of VDU Equipment. Lifting and carrying
Job Type: Full-time
Pay: £23,178.00 per year
Additional pay:

• Yearly bonus

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, N4 2NU: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 23/02/2024
Reference ID: HERONPSA/R - 01