RECEPTION / ADMINISTRATION DUTIES AND RESPONSIBILITIES:
· Greeting and booking in or patients for surgeries and clinics.
· Dealing with patient enquiries efficiently and courteously.
· The receiving and recording of telephone messages taking appropriate action
· Making appointments on System One, by processing appointment requests for today, future appointments from patients in person and on the telephone.
· Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
· Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
· -Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
· -To have a thorough knowledge of all practice policies and procedures
· Provide administrative support for clinical staff
· Filing patient records and correspondence when necessary.
· Registering new patients following the Registration Protocol.
· Scanning of documents onto the medical system. All scanning should be cleared daily (both trays).
· To send letters to patients as necessary.
· Photocopying of notes and other information
· Cover for other Reception team members may be required for sickness and annual leave.
· Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.
o To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.
Confidentiality:
· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
· In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include:
· Using personal security systems with the workplace according to practice guidelines
· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
. · Making effective use of training to update knowledge and skills
· Keeping own work areas and general/patient areas free from hazards.
· Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
· Alert other team members to issues of quality and risk
· Assess own performance and take accountability for own actions, either directly or under supervision
· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
· Work effectively with individuals in other agencies to meet patients’ needs · Effectively manage own time, workload and resources
· Participate in audit where appropriate
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
· Communicate effectively with other team members
· Communicate effectively with patients and carers
· Recognise people’s needs for alternative methods of communication and respond accordingly
GENERAL DUTIES AND RESPONSIBILITIES
1. To develop the ability to work co-operatively with others and be part of the team.
2. To attend meetings as required
3. To attend external and in-house training and development as required.
4. To maintain a pleasant, tidy and safe work area to comply with Health and Safety legislation.
5. To have an awareness of practice security/fire procedures and to carry them out in accordance with practice procedure when required
GENERAL TERMS AND CONDITIONS
1. All employees are subject to the requirements of the Health and Safety at Work Act. The post holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves
2. A review of all employees’ individual contribution and future requirements for training and development will be carried out on an annual basis. Throughout the year interim review dates will be set for progress to be discussed and monitored
3. All employees are subject to the requirements of the Data Protection Act, and must maintain strict confidentiality in respect of patients and staff records
4. All employees must comply with current Equal Opportunities legislation and must not discriminate on the ground of race, colour, nationality, ethnic or national grounds, sex, marital status, disability or any other grounds which cannot be shown to be justifiable.
5. This job description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the post holder. The post holder may be required to carry out other projects or duties relating to the grade of the post.
Job Types: Full-time, Part-time, Permanent
Salary: From £11.90 per hour
Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person
Reference ID: 001/ELMP102024
Job Types: Full-time, Part-time
Pay: From £11.90 per hour
Expected hours: 10 – 40 per week
Benefits:

• Company pension
• Employee discount
• Free flu jabs
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Medical Receptionist: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person
Reference ID: ELMP/102024