About the role:
To support significantly increased demand for Cloudbooking’s workspace management solution, we are looking for a motivated and experienced Project Delivery Manager to join our growing customer services team.
A Project Delivery Manager's role at Cloudbooking includes technical implementation and project management responsibilities. It requires excellent client management skills as well as successful implementation across all components (software and hardware) of the project delivery for our clients. Partnering with our technical services team, you will be responsible for not only the technical implementation of our software, but also ensure the clients’ business is ready for the change.
Cloudbooking is a busy and fast-growing company and therefore you will be required to manage multiple clients, large and small through the implementation phase and launch of our solution. The successful individual will work closely with others in the Commercial and IT teams to deliver a robust phased programme launch for each client and further develop the client requirements where necessary against their business requirements and the Cloudbooking product roadmap.
This role will attract people who:

• Understand the importance of going the extra mile for their clients, people who find intrinsic motivation, simply by taking pride in what they do.
• Have the tenacity, ingenuity and drive to look for solutions and remove blockers to success.
• Can not only illicit general requirements, but gently coax out the nuances of what the client really wants, without ‘solutioneering’.
• Love working in a small dynamic team and entrepreneurial environment.
• Are willing to dive in and help their colleagues in the face of adversity, knowing that they’d do the same for you.
• Understand the importance of minimum viable documentation as a means of communicating to all stakeholders.
• Want to help disrupt a new growth industry and ride the crest of the hybrid working wave.

What we expect:

• A hunger to learn, to make mistakes, to fail fast and continually improve.
• A professional approach to Saa S implementation projects.
• Experience supporting and retaining clients.
• Ability to handle fast-paced environments with effective time-management skills; must be able to prioritise and meet deadlines and handle multiple client requests seamlessly.
• An understanding of the software industry, particularly Saa S (Software as a Service)
• Strong analytical, written and communication skills

Skills and experience:

• Must have Project Management experience in tech/software industry. Applicants without this will not be considered.
• SAAS experience.
• Act as the point of contact for assigned clients and named accounts with complete responsibility for successful delivery.
• Ability to build, maintain and follow project plans. Experience using project management tools would be great, but not a deal breaker. It’s easy to teach software tools, much harder to teach a great attitude.
• Escalate, track, and resolve key client issues and manage expectations both internally and externally with clients from implementation, management and performance.

Responsibilities:

• Manage the successful delivery of the client implementation process, ensuring timely delivery of reports, budgets and resource requests are highlighted at the right opportunity.
• Build strong and meaningful client relationships and stakeholder management at all levels within our clients and partners.
• High level of knowledge and experience of the Cloudbooking administration system supporting the Cloudbooking client portals and where necessary, be able to contribute and support in building the client portals in the administration tool
• Input and manage requirements against the internal product roadmap by creating, maintaining, prioritising, and sequencing the backlog requirements based on feedback from the various internal departments and client requirements
• Work across cross functional teams to ensure each project member is actively involved and aware of their responsibilities
• Active stakeholder management both internally and externally to ensure all parties involved are aware of the project progress.

Job Type: Full-time
Pay: £40,000.00 per year
Benefits:

• Company events
• Company pension
• Flexitime
• Health & wellbeing programme
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• Project Management: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote