United Kingdom Job Openings
Knightsbridge Hotel - Food and Beverage
Room Service Supervisor
London
FULL TIME
October 16, 2024
Are you passionate about delivering unparalleled guest experiences? Do you thrive in a dynamic, high-end hospitality environment? Look no further! Firmdale Hotels invites you to be a part of our prestigious Knightsbridge Hotel team as a Room Service Supervisor.
As a Room Service Supervisor, you will play a pivotal role in ensuring the seamless operation of our room service department. Working closely with senior management and your team members, you will uphold our reputation for excellence by consistently delivering the highest level of customer service.
Responsibilities:
As a Room Service Supervisor, you will play a pivotal role in ensuring the seamless operation of our room service department. Working closely with senior management and your team members, you will uphold our reputation for excellence by consistently delivering the highest level of customer service.
Responsibilities:
- Oversee the daily operations of the hotel room service department, ensuring efficiency and quality service delivery.
- Lead and inspire a team of dedicated professionals, providing guidance, support, and motivation to achieve departmental goals.
- Maintain exceptional standards of cleanliness, presentation, and organisation in all room service areas.
- Collaborate with senior management to develop and implement strategies to enhance guest satisfaction and exceed expectations.
- Monitor inventory levels and coordinate replenishment to ensure availability of supplies and amenities for guests.
- Address guest inquiries, concerns, and special requests promptly and professionally, striving to resolve issues to the guest's satisfaction
- Foster a positive working environment based on teamwork, mutual respect, and open communication.
- Uphold company policies and procedures, ensuring compliance with health, safety, and sanitation standards at all times.
- Demonstrate a passion for excellence in customer service, leading by example and inspiring your team to deliver exceptional experiences with every interaction.
- Act as a brand ambassador for Firmdale Hotels, embodying our values and commitment to excellence in hospitality.
What you Need:
- Experience in leading and managing a team, preferably in a luxury hotel environment.
- Excellent attention to detail, with a focus on maintaining high standards of quality and presentation.
- Genuine passion for providing first-class customer service and creating memorable guest experiences.
- Strong organizational and communication skills, with the ability to effectively coordinate and delegate tasks.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by business needs.
- Competitive salary plus service charge to be discussed at venue
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Generous 30% discount off food and drinks at our restaurants and bars
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
At Firmdale Hotels, we take pride in our commitment to excellence and our dedication to creating unforgettable experiences for our guests. If you are ready to embark on a rewarding journey with a team that values passion, innovation, and excellence, we invite you to apply for the role.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
We regret to inform you that this job opportunity is no longer available as it has expired
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