Who we are?
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,400 people with 17 sales offices in the UK, and the Republic of Ireland, plus European teams in Belgium and the Netherlands and internationally in Hong Kong, China, India and the UAE.
We are looking for..
We are looking for a Sales Administrator to join our team in Leeds! You will need an excellent telephone manner and communication skills and be able to proactively deal with service, situations & customers enthusiastically and with confidence.
What can we offer in return?

• Competitive Salary Package: £27,270 per annum
• Hours Monday to Friday 9am to 5.30pm (1 day working from home after probation)
• Convenient Onsite Amenities: Free car parking
• Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
• Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
• Referral Rewards: Earn up to £1000 by referring a friend to join our team.
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.

What you will be doing as Sales Operator:

• Take charge of a diverse pool of key accounts, nurturing and expanding relationships and make customer’s feel valued and supported at every stage.
• Interact with customers every day, addressing their concerns, managing bookings, and resolving issues with a friendly and professional manner. Your communication skills will turn challenges into opportunities for building trust.
• Handle inbound calls from our branch’s client base with expertise. Manage inquiries directly or redirect them appropriately to ensure swift and effective responses.
• Gather necessary details to provide accurate quotes, calculate prices efficiently, and communicate these clearly to customers. Your attention to detail will ensure transparency and satisfaction.
• Log all customer bookings promptly and update them in our in-house systems. Your organizational skills will ensure that all records are accurate and up-to-date, facilitating smooth operations.
• Undertake general administrative tasks as needed, showcasing your versatility and ability to contribute to various aspects of the business.

Our Ideal Sales Operator:

• Will have confident and engaging personality who thrives on building and maintaining strong customer relationships. Your strong background in customer service will be the cornerstone of your success in this role.
• A keen eye for detail and a genuine passion for delivering outstanding customer service are critical. You take pride in ensuring every interaction and transaction is handled with the utmost precision and care.
• Excellent time management and communication skills are essential. You will juggle multiple tasks and priorities, keeping everything on track while maintaining clear and professional communication with clients and team members.
• Can successfully prioritise tasks and remain calm under the pressure of a busy workload is a necessity.
• Excel in fast-paced environments and can handle unexpected challenges with grace and efficiency.
• A good head for numbers is important for accurately calculating quotes and prices. Your numerical skills will help ensure that all financial transactions are accurate and transparent.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Types: Full-time, Permanent
Pay: £27,270.00 per year
Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Leeds: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)
• Sales administration: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person