Newberry International Produce is a key supplier to the Manufacturing, Retail, and Food Service sectors in many countries. We import and export products to, and from, all over the world and this is an exciting time to join the team as our customer and supplier base expands. Due to the expansion and growth of Newberry International we have recently moved into a purpose-built facility in Ledbury
The Sales Support Administrator is responsible for providing administrative support to the sales team. They are responsible for overseeing the full customer service solution from order processing right through to invoicing. They perform an important role in supporting sales teams and driving a professional, high level of customer service throughout the business.
Key Responsibilities:

• Managing stock control (monitoring stock levels, re-ordering, reconciliations)
• Clear communication with other departments ensuring customer stock requirements are communicated.
• Working with our production planners and organising stock collections and deliveries from our UK manufacturing site into other UK Coldstore providers.
• Supporting the Sales team with customer day to day management.
• Responsible for key customer stock account management.
• Maintaining customer contracts and balances.
• Resolving queries / issues / delivery and stock discrepancies
• Communication with customers and suppliers throughout the supply chain.
• Learning seasonal and contractual pricing structures and timelines.
• Sales order and EDI processing.
• Sales Invoicing.
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Calling customers – to provide good customer service and to generate and maximise sales opportunities.
• Handling complaints and queries professionally and in a calm manner.
• General administration
• Arrange and manage sample requests.
• Producing weekly and monthly usage and sales reports
• This role is part of an Administration Team and will be required to provide cover for other colleagues during planned and unplanned absence

Qualifications:

• No formal qualifications are required

Experience:

• 2 years experience in a similar role is advantageous
• Microsoft office / Word /Excel

Job Specific Competencies:

• Excellent Customer Service Skills
• Excellent Organisational Skills
• Good memory is advantageous in this role
• Polite, professional and effective communication skills
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Excellent telephone manner.
• Problem Solving Skills
• An ability to work well under pressure and in a busy environment
• Good initiative and forward thinking
• A commitment to improve your customer service skills on an ongoing basis.
• Excellent team player

Remote / Hybrid working is not available for this role
Job Types: Full-time, Permanent
Pay: £23,000.00-£26,000.00 per year
Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ledbury: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person