Job Title

Shift Leader

Job Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Leader to join the team located in London.

Role Summary & Responsibilities:

• Management of holiday, sickness cover requirements and HR issues including completion of appraisals of shift staff.
• Work with management to ensure training plans are in place and implemented.
• Maintain the image, appearance and professional standing of CBRE GWS technical team at all times.
• Supervision of technical M&E shift team and senior technical representative out of hours.
• Act as point of contact for technical service delivery.
• Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM’s / CM’s and reactive work orders within defined SLA's; highlight any concerns to TSM.
• Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.
• Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card.
• Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
• Permit to Work System (all project work to be controlled via CBRE GWS).
• Carry out electrical switching operations on systems within Change Control Process and authorization limits to agreed switching programmes.
• Lead in shift training by scenarios and lessons learnt; knowledge from O&M's I site drawings. Operate critical plant where authorised.
• Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors.
• Carry out toolbox talks, workplace assessments and audits at required frequencies supporting TSM as required.
• Adherence to CBRE GWS business processes and procedures with correct financial approvals.
• Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE).
• Provide a weekly performance report on workload status using maintenance management system (Real Suite);
• Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights.

Experience & Skills Required:

• City and Guilds or equivalent qualification in designated trade.
• Extensive previous experience of technical maintenance in a building services environment & previous supervisory experience.
• Good knowledge of Health and Safety and Environmental processes.