Special Investigator
Salary: £32,403 - £36,643 per annum (Depending on experience)
Location: Lakeside North Harbour, Portsmouth (Remote or Hybrid depending on location)
To apply to this Special Investigator vacancy, you must live and be eligible to work in the United Kingdom.
Charles Taylor Assistance is a global provider of integrated medical and security assistance, claims handling, pre-travel advice, medical screening, and travel risk management. With offices on the UK’s south coast and Mallorca, Spain, we manage over 50,000 assistance cases every year and have more than 47 years’ experience of supporting a blue-chip client base.
The Role
An exciting opportunity has arisen with Charles Taylor Specialist Investigations Services. We are currently seeking a Special Investigator to join our Specialist Investigations Services Business Unit to play a crucial role in protecting our clients from fraudulent activity. If you have a keen eye for detail, exceptional analytical skills, and a passion for uncovering fraudulent claims, this could be the perfect role for you!
As a Special Investigator, you will be responsible for conducting thorough investigations into suspected fraudulent insurance claims. You will work closely with various stakeholders, including your Charles Taylor colleagues, clients, law enforcement agencies, and legal professionals.
Key Responsibilities

• Investigating potentially fraudulent claims made on a variety of insurance products. This will be done via cognitive telephone interviews, validation calls, video interviews, & liaising with UK/International offices and associates to coordinate field investigations. Ensure all relevant revenue opportunities are explored.
• Adhering to relevant legislation that relates to your role as a Special Investigator.
• Triaging suspected fraud referrals that are received into the team and recommending/implementing the required investigation.
• Ensuring that complaints are captured and recorded following the current FCA complaint guidelines.
• Liaising and maintaining excellent working relationships with CTSIS clients.
• Recording fraud savings for our clients.
• Acting as a role model and ensure that you are approachable to all members of Charles Taylor staff.
• Assessing evidence and making decisions based on an impartial assessment of a claim.
• Managing your own case load of investigations whilst ensuring that all your tasks are always up to date.
• Writing detailed repudiation/challenge letters and investigation reports.
• Maintaining a very high level of customer service at all times whilst still ensuring that our client's liability is fully protected, and only valid claims are paid.
• You may be required to deal with high profile claims, high cost claims and debt recovery.
• Ideally, the successful candidate will have a fraud qualification or is willing to study for a fraud qualification.
• Uploading Discovery Social Media and Open Source Intelligence report requests to Charles Taylor's Discovery portal.
• Conducting QA on Discovery Social Media and Open Source Intelligence reports to ensure the highest standard of reports are being sent to clients.

Person Specification
It would be advantageous if the candidate has a good understanding of general insurance and fraud investigation practice, and a good understanding of what fraud is, and the level of evidence required to formally reject an insurance claim on the grounds of fraud.

• Excellent investigative skills
• Good attention to detail
• Good telephone manner
• Excellent command of the English language both written and oral
• A resilient attitude towards confrontation
• Must have excellent organisational skills
• Must have good time keeping and time management skills
• Should have previous experience of adhering to service level agreements
• Must be prepared to develop through regular coaching, performance appraisals and self-discovered learning
• Must be self-motivated, and capable of multi-tasking.
• Ensure that principles set out by FCA for treating customers fairly is adhered to at all times
• Must be committed to providing the highest level of customer care
• Must be able to develop good working relationships internally, with insurers/clients and external investigators
• Be prepared to act as a point of reference for colleaguesSalary and Benefits for the Special Investigator
  
  • £32,403 - £36,643 per annum
  • 28 days including Bank Holiday’s and incremental holiday plan
  • Fantastic opportunities for learning, development, and career progression.
  • Contributory pension scheme
  • Free Health Cash Plan worth £1700 per annum
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance

Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

• INTEGRITY: We do the right thing
• COLLABORATION: We are one
• AGILITY: We learn, evolve, and adapt
• CARE: We are compassionate and human
• ACCOUNTABILITY: We take ownership

Contact information

Michael Adair