Job Summary:
Systems Engineer
Location: Remote, United Kingdom
Division: Ticketmaster
Contract Terms: Permanent

THE TEAM

The Core Ticketing Operations team is a global group of dedicated engineers, keeping key ticketing systems and gateways running 24 hours a day, 365 days a year. These business critical systems are responsible for managing ticketing inventory, selling tickets, allowing entry to venues, and essential reporting.

THE JOB

Join a multi-year platform modernization effort as a Systems Engineer! Among many other duties, Ticketmaster’s Core Ticketing Operations team is focused on toil reduction, process improvement, configuration management automation, and gathering metrics for the company’s core platform. We have a huge amount of respect for the over 40 year history of the core platform, and we are excited about the opportunity to continue to evolve such a profitable platform.

We are looking for an Systems Engineer with strong collaboration, leadership, and communication skills (including great written communication like release notes and documentation) to join us as we mature our SRE and Dev Ops practices. The ideal candidate will possess a blend of technical and nontechnical skills with the ability to gather requirements, develop solutions to problems, work within teams to implement those solutions, and teach others. Together with Core Ticketing and project management, our Systems Engineer will use metrics to identify areas for continuous improvement. Our team is never satisfied with the status quo!

WHAT YOU WILL BE DOING

• Use modern tools to streamline configuration management e.g. Ansible, Ansible Tower, Docker, Kubernetes
• Assess opportunities to transition services and capabilities to the Cloud and execute as appropriate
• Automate deployments of services/applications into a hybrid cloud environment (Cloud Stack and AWS)
• Work closely with other teams and contractors on toil reduction efforts i.e. automation of repetitive dev and ops tasks
• Implement, advocate, and teach ITIL and SRE/Dev Ops best practices in a Dev Ops collaborative context
• Assessment and metrics surrounding operations initiatives and usage, reincorporating that data to help Ticketmaster with prioritization and planning.
• Building the reputation of Ticketmaster as a world class digital company with world class SRE practices.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Configuration Management and Automation

• Ansible (including Ansible Tower/AWX), Salt, Puppet, or similar tools

Monitoring and Metrics

• Prometheus, Grafana

CI/CD and Cloud Platforms

• Public cloud: AWS
• Private cloud: Cloud Stack
• Tools: Git Lab

Scripting Languages

• OS-specific: Bash, Power Shell
• Multipurpose: Perl, Ruby, Python

Containerization and Orchestration

• Docker, Kubernetes

Version Control

• Git

Operating System and IT Service Management

• Proficiency with Linux
• ITIL certification and understanding

Database Technologies

• SQL (e.g., My SQL, MSSQL)
• No SQL databases

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Effectively gathers requirements
• Takes initiative to independently identify and solve problems
• Lead and instruct teammates on adoption of Dev Ops technologies

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote