General Information

Req #

WD00072079

Career area:
Services

Country/Region:
United Kingdom

State:
Hampshire

City:
Farnborough

Date:
Friday, September 20, 2024

Working time:
Full-time

Additional Locations :

• United Kingdom - Hampshire - Farnborough

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our Story Hub .

Description and Requirements

This position is responsible for the Transition of services for new customers which encompass systems, process and delivery scope. The candidate is responsible for all tasks required to transition a new customer from the current mode of operation (CMO) to the contracted future service. This position is responsible for overall coordination, status reporting for the project. This individual must possess extensive knowledge and expertise in transition management and project management methodologies and tools. Candidate is responsible for delivering all projects contained in the program portfolio on time, within budget and meeting strategic and business requirements.

You will report to EMEA Transition Team Leader.This position is responsible for the Transition of services for new customers which encompass systems, process and delivery scope. The candidate is responsible for all tasks required to transition a new customer from the current mode of operation (CMO) to the contracted future service. This position is responsible for overall coordination, status reporting for the project. This individual must possess extensive knowledge and expertise in transition management and project management methodologies and tools. Candidate is responsible for delivering all projects contained in the program portfolio on time, within budget and meeting strategic and business requirements.

What You will do:
Lead and/or assist in leading transition activities from contract signing to service delivery.

Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues and decisions

Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics

Create and manage project deliverables, milestones and required tasks per the schedule

Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues

Coordination of and response to requests for changes from the original specifications

Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts

Following established standards and procedures for project reporting and documentation

Building and maintaining positive working relationship with vendors and external/internal customers

What we expect from You:
Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)

Experience in full life-cycle project development including requirements, design, development, testing and roll-out

Demonstrated experience in analyzing a business issue and developing a future state recommendation

Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation;

Ability to analyze project needs and determine resources needed to meet objectives

Excellent communication, organizational, leadership, time management, and solution-oriented skills

Highly developed skills in using MS Office Suite applications including:

Project

Visio

Understand and Create Process Flows (Swim lanes, flowcharts)

Understand and Create Technical Diagrams

Excel

Import from different sources of data

Data Analysis using charts, pivot tables, filters and rules

Knowledge of basic to advanced Excel functions

Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions

Strong negotiation ability and attention to detail

Strong understanding of Transition Management principles, procedures and best practices

Strong customer focus and ability to manage customer expectations

Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders

Strong teamwork and interpersonal skills

Worked with customers to develop solutions to complex business problems

Experience working with vendors

Multi-tasking and time-management skills, with the ability to prioritize tasks.

Highly organized and detail-oriented.

Excellent analytical and problem-solving skills

Ability to work independently with little supervision

Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines

Ability to travel up to 50% (no travel during COVID)

5-10 years of progressive broad-based information technology and business experience

A Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Master’s degree highly desirable)

External project management certification such as Prince2, Six Sigma, CAPM/PMI or other project management certification is preferred

ITIL Foundation Certified is a Plus

What Lenovo can offer you:
Holiday purchase
Private medical
Income protection
Attractive pension scheme
Positive work life balance
Learning and development
Life insurance
Lenovo and Motorola products discounts
Lifestyle discounts
Cycle to work
My Gym Discounts
Mortgage advice and support
Referral bonus

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!
About Lenovo Services
We think and act differently!
Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products.
Be one of the changemakers. Join Lenovo!
About Lenovo
Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

• United Kingdom - Hampshire - Farnborough
• United Kingdom
• United Kingdom - Hampshire
• United Kingdom - Hampshire - Farnborough