About us
We are an award winning 3PL operating in Central Bedfordshire for over 53 years, expanding into East Staffordshire in 2023. As a robust, fast growing family business, we now have over 210 employees working across our 5 warehousing sites and Distribution Centres. We offer a competitive salary, excellent employee benefits and continuously invest in our workforce.
Job Type: Full time: Monday – Friday, 1.00PM - 10.00PM
Location: Dunstable
Salary: £27,992.64
Job summary:
In this role you will oversee the de-briefing of all day shift drivers who return to the depot after their shift, including checking paperwork is filled in, all issued items are returned and data is entered into the relevant spreadsheets. You will also be the first point of contact for night shift drivers at the start of their shift to ensure they have all relevant paperwork and items to complete their shift. The key skill in this role is communication with returning drivers, ensuring specific questions are asked and specific tasks have been carried out. You will also work for the Late Shift Supervisor to support in any other office functions that are required.
Major Duties and responsibilities

• Act as first point of contact between the driver and the office operation when a driver returns to site. You’ll have a specific set of questions to ask and several items to ensure are returned (such as paperwork, keys, phone etc.)
• Responsible for checking driver paperwork at the point of their return, then entering details into a spreadsheet
• Ensuring all other administration tasks such as scanning and uploading paperwork are completed as required
• Ensure all IT based tasks to be completed at specific times such as system imports & exports and label printing
• Responsible for putting together drivers’ manifests and paperwork for the following day once the plan is completed each day
• Support the Late Shift Supervisor with any required tasks
• Assist in supporting with day-to-day driver, warehouse and customer queries and issues, including answering the phone, emails and system messages
• Follow the night shift plan to explain to night shift drivers what their roles are for the day and ensure they have the relevant paperwork and equipment to do so
• Ensure compliance to all legislation for Health & Safety is upheld
• Any other Adhoc duties as required

Profile

• Experience working in a transport operation and knowledge of the logistics industry
• Ability to be flexible and adapt to changes to meet the demands placed on Miniclipper by our customers
• Strong communication is key
• Good customer service skills and problem solving
• Flexible and a team player
• A positive attitude to work and willing to contribute to an enjoyable workplace environment
• Committed and dedicated to the role and providing the best possible service for the customer
• Experience of with various IT systems and a quick learner to be able to learn new systems

Technical competencies

• Previous administrative and transport experience is preferred
• Proficient in the use of Microsoft packages e.g. Outlook, Excel & Word is essential
• Adaptable IT skills
• Experience in using TMS systems is preferrable although training will be given

Behavioural competencies

• Ability to establish positive relationships of trust and credibility with colleagues and drivers
• Completes work accurately, on time
• Courteous, responsive and professional with others
• Excellent verbal and written communication skills and strong organisational skills are essential
• Ability and willingness to adapt to changing/new duties as required
• Encourages innovation and progressive ways in the workplace
• Actively seeks new knowledge and skills

Additional benefits
23 days holiday + long service from 3 years until max 28 days holiday + BHs
4% EE and ER pension contributions,
Medicash
NO AGENCIES PLEASE
Job Types: Full-time, Permanent
Pay: £27,992.64 per year
Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 07/11/2024
Reference ID: MCL Debrief Admin