As one of Scotland's leading foodservice wholesalers delivering ambient, chilled, and frozen goods all over Scotland we pride ourselves in supplying a wide range of high-quality products for all types of caterers. Your duties and responsibilities include, but are not restricted to the following areas of business.

• Outbound Calls to Turkish restaurants/Takeaways for a schedule for their weekly orders
• Monitor emails system to ensure that customer orders are picked up and processed on our Software
• Build strong relationships with customers who use the out of hours service suh as email and ecommerce, providing an excellent customer service experience at every opportunity, through timely responsiveness, courteousness, and proactive problem solving
• Call Lapsed Customers and reach out to new and potential customers.
• Complaints management, ensure that any customer complaints are responded to in a timely manner and corrective actions are taken to minimize disruption/ impact. Review the issue raised and identify solutions to mitigate reoccurrence.
• Calling Customers for payments
• Answering incoming calls
• Filing of paperwork
• Any other additional tasks or administrative duties, as and when a request by management
• Maintain high standards of Health & Safety, hygiene, and security in the workplace at all times

Hours
Sunday to Thursday 10am - 7pm
Job Types: Full-time, Permanent
Pay: £24,800.00-£28,000.00 per year
Additional pay:

• Commission pay

Ability to commute/relocate:

• Glasgow, Glasgow: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)
• Turkish (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person