An exciting opportunity has arisen for an enthusiastic and ambitious Team Manager at SLM Toyota Norwich.

• Salary: £44,000 OTE
• Exciting SLM Group benefits package!
• Length: Full Time/Permanent
• Role: Team Manager
• Location: SLM Toyota Norwich
• Reporting to: Sales & Service Manager

SLM Toyota Norwich recently underwent a full showroom refurbishment to accommodate the transformation of our Sales and Service teams into one team, our team of Customer Consultants. A Toyota Customer Consultant guides the customer throughout their journey with us, through the vehicle sales and aftersales processes. The collaborative approach puts the customer firmly at the heart of everything we do.
We are looking for an individual who is enthusiastic, innovative and motivated to lead our team of Customer Consultants as a Team Manager. The role involves working alongside fellow Team Managers to ensure the Customer Consultant team achieve individual and collective targets. You will be focussed on ensuring your team remains fully engaged and supported, and our customers receive the best possible experience.
The ideal candidate will have previous experience working within a franchised dealership, and/or experience in a management role. Alternatively, if you have previous experience as a Business or Transaction Manager, or senior aftersales role, and are looking to take the next step in your career, we would love to hear from you. Candidates must be results-focussed, and have a professional, friendly and customer-centric approach.
The exciting SLM benefits we offer our Team Managers:

• Health care
• Mental and physical health support provided by BEN
• Additional holiday for extended service
• Birthday off
• Retail offers and vouchers
• Eligibility to join our car scheme (after a qualifying period)
• Free MOT for employees
• Opportunity to progress and develop through Toyota training courses
• Discounted aftersales, service, repairs and parts
• Company pension scheme

Key job areas of the Team Manager role:

• Motivate and lead our team of Customer Consultants to achieve key targets.
• Sell new and used vehicles and related products.
• Support the Service Manager to oversee the front and back aftersales processes.
• Maintain high levels of customer focus.
• Monitor staff training needs.
• Work as a full member of the dealership team.

What we’re looking for in a Team Manager:

• Previous experience in either automotive sales or service.
• Previous experience managing a team is desirable.
• Ability to work towards and successfully achieving targets.
• Knowledge of sales and service principles and methods.
• Excellent communication, administrative and organisational skills.
• Excellent customer service and people skills.
• Must have flexible ‘can do’ attitude.
• Full clean UK driving licence.

Toyota Norwich is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. Our Toyota Norwich branch has recently been awarded Toyota Best Employer in Town Gold standard!
Job Types: Full-time, Permanent
Pay: Up to £44,000.00 per year
Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Additional leave
• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Referral programme
• Store discount

Schedule:

• Every weekend
• Monday to Friday

Experience:

• vehicle sales: 1 year (preferred)
• Automotive service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person