Looking for a project manager who can work with us part-time to help manage web development projects.
Key duties:
1. Attend meetings via phone or online to speak to clients and discuss their projects.
2. Get customer briefs and provide updates to them.
3. Check our ticketing system and respond to customers.
4. Chase up clients for work or updates.
5. Liaise with developers/designers to get work done on time.
6. Communicate via Slack, Whatsapp, email and other channels as appropriate.
What we need from you:
1. Experience with handling projects, dealing with different teams and workers to organise and manage customer expectations.
2. Very professional, level-headed and good attention to detail. Good English is essential also although it doesn't matter if it is not your first language.
3. Some experience of working in IT would be nice, but not essential as long as you can prove you have transferrable skills.
4. Flexibility with regards to working arrangements. Sometimes we may need you to attend meetings for us at a short notice.
5. Able to manage clients in an appropriate manner. You should display competence when dealing with different types of clients.
6. Very fast on Whatsapp, email and other channels. We need someone who can respond quickly and efficiently.
About us:
We're a small web agency and we work in all kinds of projects from building and managing websites to ecommerce and larger custom built apps. You don't need a technical background although it could be beneficial. We need someone who wants to go above and beyond in providing a high standard of communication to our clients.
Your typical working day:
We will identify projects we are working on and how you can help remove blockers. You will then liaise with relevant teams to get the project completed and communicate with client.
You will also check new support tickets and requests which come in via various channels to ensure they are passed to the right people and handled properly.
You will also do some testing or checking of work in some cases to help ensure things are properly actioned.
Why work with us:
Potential for more hours as your role and experience grows. We are a small team so we want someone who prefers working directly with us. We want someone flexible who understands how it is working in a small business and happy to help out when and where possible. You will learn alot as well as get to work with lots of great clients across the UK.
Job Type: Part-time
Pay: £12.95-£13.05 per hour
Expected hours: 10 – 12 per week
Benefits:

• Employee mentoring programme
• Language training provided

Schedule:

• Flexitime

Education:

• GCSE or equivalent (preferred)

Experience:

• Project Management: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Dudley
Application deadline: 09/12/2024
Reference ID: PM/1411