Magpas Air Ambulance is at an exciting stage in its development. Since moving to our new state-of-the-art operations base we are now looking to grow our support team further.
Are you an experienced receptionist or customer service advisor looking for your next challenge? Do you have a passion for providing a warm welcome and assistance to visitors? We are seeking a friendly and knowledgeable Welcome Officer to join our team and help us grow our vital work.
You will be joining a friendly, supportive and passionate team and an organisation focused on growth & development. So if you think you can help us by being a great first point of contact for people engaging with the charity and are able to provide a high level of supporter care, then we would love to hear from you.
Role Summary:
· To be the first point of contact for people engaging with the charity, providing the highest level of supporter care via phone, email & face to face.
· Provide friendly and welcoming direction and assistance to visitors to the Magpas Air Ambulance base.
· Answer and respond to all phone calls, ensuring caller enquiries are dealt with effectively.
· Support the Fundraising team with taking and processing donations, merchandise sales, data entry and other support related tasks.
· Support the business support team in arranging room bookings and meeting room coordination for excellent staff and visitor experience.
Responsibilities
· Greeting visitors at Magpas Air Ambulance headquarters and offering them assistance
· Answering phone calls and responding appropriately to the caller’s needs
· Managing and responding to emails as appropriate
· Signing in visitors through the sign-in system and managing a visitors needs on arrival
· Notifying appropriate people that a visitor has arrived to see them
· Dealing with initial enquiries in person or through call taking, ensuring callers needs are met
· Manage and distribute incoming and outgoing mail
· Dealing with room booking enquiries
· Completes opening and closing process of welcome desk area and visitor centre
· Support in setting up meeting facilities when required
· Arranging refreshments for meetings when required
· Maintaining front door security and reporting any suspicious activity
· Representing the charity with a positive attitude and professional appearance
· Tidy, organise and maintain the reception area
· Accept deliveries and direct to individuals
· Schedule appointments and coordinate diaries for Executive Leadership team
· Processing telephone donations and card payments
· Manage merchandise restocking and payment processing
· Support with data entry tasks from the fundraising department
· Undertake ad-hoc admin requests from the business support team
· Proactively seeking ways to monitor and improve customer care at Magpas Air Ambulance
About You:
Essential
· Previous receptionist or customer service experience
· Friendly and welcoming manner
· Good problem solver, able to use own initiative to meet customer & supporter needs
· Good attention to detail
· Good communication skills& ability to communicate effectively with a wide range of people
· Ability to multi-task
· Good knowledge of IT skills including Share Point and MS Office
· Ability to work unsupervised
· Ability to build relationships with diverse range of people internally and externally
· Confident at dealing with queries and complaints
· Ability to exhibit confidentiality, discretion and diplomacy in the workplace
Desirable
· NHS, charity or healthcare related experience
· Knowledge of the organisation
· Ability to learn and use specialist software and systems
This role is subject to a Disclosure and Barring Service (DBS) check.
Fulltime permanent, 37.5 hours per week , Monday to Friday (9am to 5pm)
Part-time job share will be considered.
If you are looking for a new opportunity within a supportive and exciting environment, please submit your CV and a cover letter detailing how you meet the requirements of the role and what you think you could contribute, to hr@magpas.org.uk by close of business on 21st November 2024.
Closing Date: 21st November 2024
Interview date: Week commencing 25th November 2024
About Magpas Air Ambulance
Magpas Air Ambulance offers a range of benefits including an employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.
Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply.
Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply.
If you do not hear from us within 2 weeks from the closing date, unfortunately this means you have not been shortlisted to the next stage of the selection process.
Please note that Magpas Air Ambulance reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Job Types: Full-time, Part-time, Permanent
Pay: £23,400.00 per year
Benefits:

• Bereavement leave
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• On-site gym
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Huntingdon, PE28 4YF: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 21/11/2024