Tasks and Responsibilities:

• Daily conference room checks: verify all equipment is online, functioning and charged
• Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity
• Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, Web Ex setup
• Log all transactions with customers in Service Now
• Troubleshoot and resolve AV issues
• Work with Cisco Telepresence endpoints, Web Ex, Cisco CMS and Cisco Jabber
• Experience with AMX and Crestron.

Education and Experience Requirements:

• BS and 5+ years of experience and/or equivalent combination of years of experience/education
• Minimum of 4 years' experience with AV technologies
• Experience supporting telephony, video, network and/or other collaboration devices
• Experience providing customer service and end user support
• Hands on experience troubleshooting and resolving A/V issues
• Strong written and verbal communication skills

Clearance Requirements:

• Active TS/SCI

• Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.

• Candidate must have the ability to lift up to 50 lbs.