• Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire.
• Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews).
• Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).
• Serve as the account/relationship manager for approximately 50-100 clients.
• Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
• Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success.
• Work cross functionally with internal teams including implementation, Training, Sales and Aspire Care teams to ensure clients are transitioned properly.
• Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.
• Provide feedback to the product team on new features and offerings that our key clients have identified.
• Identify opportunities to sell additional services to clients and passing opportunities on to Sales.
• Leverage client relationships as needed for prospect references.

• Bachelor’s Degree in business or related field.
• Three to five years of experience in B2B Account Management or Client Success experience (Saa S industry strongly preferred)

• Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments.
• Experience with CRM platforms (i.e. Salesforce, Hub Spot)
• Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
• Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.
• Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Service Titan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $66,000 USD - $94,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.