Apply for Coordinator, Ticket Operations Role at UNITED STATES SOCCER FEDERATION 1

United States Job Openings

UNITED STATES SOCCER FEDERATION 1

Coordinator, Ticket Operations

Atlanta

FULL TIME

October 24, 2024

Description:

U.S. Soccer Overview
We are U.S. Soccer, and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and by supporting members, impacting athletes, and serving fans. We seek motivated, passionate, skilled people who can think, create and work on a team.
U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.
Position Description
Reporting to the Manager, Ticket Operations, the Coordinator of Ticket Operations will play a crucial role in managing ticketing operations for U.S. Soccer events nationwide. This position will be instrumental in executing our ticketing strategy and overall event operations, serving as a liaison between ticket sales, fan experience, hospitality and event operations. The coordinator will be responsible for delivering exceptional customer service for all internal and external stakeholders, including managing Box Office operations on match days for Senior National Team and other U.S. Soccer events.
Key Responsibilities

Execute ticket operational tasks, implement ticket products and technology, and assist with financial reporting for U.S. Soccer events.
Troubleshoot issues related to ticket management, mobile apps, and scanning systems for national team matches and tournaments.
Manage box office duties on matchdays for all U.S. Soccer events across various venues nationwide.
Assist in building individual events in the ticketing system for U.S. Soccer supporters.
Maintain ticketing systems and related networks for national team matches and tournaments.
Create and maintain seating manifests and ticket inventory for various stadiums hosting U.S. Soccer events.
Provide operational support to U.S. Soccer's Ticket Sales and Events teams.
Process orders for premium areas, group sales, and single-game tickets for U.S. Soccer matches.
In tandem with the Manager, Ticket Operations, oversee game day ticket operations, including will call and walk-up ticket sales, for national team games.
Maintain controls and procedures to ensure inventory integrity and financial accuracy for all U.S. Soccer ticketing.
Manage customer accounts for U.S. Soccer supporters and ticket buyers.

Additional Duties

Communicate and collaborate across internal departments
Deep dive into data analytics and insights, which would drive strategic marketing and sales campaigns
Provide exceptional customer service and resolve escalated ticketing issues
Develop reports and present insights to leadership on key metrics and performance
Manage access control systems and complimentary ticket programs for events
Prepare and submit required Federation reports related to ticketing activities
Work in tandem with senior leadership to create lead scoring and a prioritization system to identify targeted audiences for various ticket products, hospitality packages, and other products for the team
Other duties as assigned

Department Responsibilities

Ticket event creation & management for large-scale sporting events
Invoicing, collection, reconciliation, and fulfillment for matches
Customer service for diverse fan bases
Match and event day ticket operations across multiple venues and ticketing platforms
Ticket sales, service, and operations report generation for high-profile events

Requirements:

Minimum Qualifications

Bachelor's degree
Minimum of one (1) year of computerized ticket operations experience
Experience with Ticketmaster Host and Archtics preferred
Expertise in other ticketing platforms and data analysis is a plus
Excellent communication, interpersonal and customer service skills
Proficiency with Microsoft Office and reporting
Must be able to work evenings, weekends, events, and holidays as required. This position will require flexibility of work schedule and travel to various venues for U.S. Soccer events nationwide.

Desired Qualifications

Bilingual (English and Spanish, preferred)
Experience working in international sports - including federations, officials and teams from varying countries and cultures.
Experience working with sport team travel logistics
Experience working in venues managing sporting events

Working at U.S. Soccer is a unique opportunity. Employees who work at U.S. Soccer have the following attributes:

Adopt a company centric approach—Serve the Athlete and the Fan
Embrace and see learning as a lifelong pursuit
Possess a growth mindset—keeps an open mind and seeks new challenges
Practice self-assessment and self-reflection
Open to criticism and does not make excuses
Possess a tireless work ethic
Wants to be part of a team that wins
Has the ability to be firm but fair
Communicate in a direct, open and honest manner
Build relationships through genuine interpersonal skills

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

Kampgrounds Of America

YEL - MAINTENANCE ENGINEER

West Yellowstone

November 19, 2024

View Job Description

Anytime Fitness - Milwaukee, WI

Anytime Fitness - Personal Training Manager

Milwaukee

November 19, 2024

View Job Description

ValidaTek, Inc.

Senior Program Manager

Kearneysville

FULL TIME

November 19, 2024

View Job Description

Cadence Education

Preschool Bus Driver

Southaven

FULL TIME

November 19, 2024

View Job Description

Cadence Education

Seasonal Teacher

Alpharetta

PART TIME

November 19, 2024

View Job Description

State of Colorado Job Opportunities

Data and Technology Governance Manager

Denver

FULL TIME

November 19, 2024

View Job Description

PowerSchool Group LLC

Senior Account Manager, Strategic Sales TEXAS

FULL TIME

November 19, 2024

View Job Description

Cadence Education

Preschool Lead Teacher

North Aurora

FULL TIME

November 19, 2024

View Job Description

The County of Santa Clara

Deputy Sheriff - Lateral

Santa Clara

FULL TIME

November 19, 2024

View Job Description

West Liberty University

Mental Health Student Counselor

Coordinator, Fulbright Outreach & Recruitment (Hybrid)

Washington

October 12, 2024

View Job Description

Gildan Activewear Inc

Coordinator, Health & Safety

Eden

October 12, 2024

View Job Description

USTA Middle States

Coordinator, Provider Marketing & Communications

October 16, 2024

View Job Description

New Job Alerts

Kampgrounds Of America

YEL - MAINTENANCE ENGINEER

West Yellowstone

November 19, 2024

View Job Description

Senior Account Manager, Strategic Sales TEXAS

FULL TIME

November 19, 2024

View Job Description

Cadence Education

Preschool Lead Teacher

North Aurora

FULL TIME

November 19, 2024

View Job Description

The County of Santa Clara

Deputy Sheriff - Lateral

Santa Clara

FULL TIME

November 19, 2024

View Job Description

West Liberty University

Mental Health Student Counselor

West Liberty

PART TIME

November 19, 2024

View Job Description