Crane Service Manager - United States Job Openings

United States Job Openings

Kirby-Smith Machinery, Inc. - Lubbock, TX

Crane Service Manager

Lubbock

FULL TIME

October 14, 2024

Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #We Are1Kirby Smith family!
Crane Service Manager Benefits

Above-Average Industry Pay
Comprehensive benefits package (including medical/dental/vision)
401K plan with company match
Generous PTO Package/Paid Holidays
Short/Long Term Disability
Growth Opportunities
Paid Training
Family-owned and Operated
Health and Wellness

Crane Service Manager Position Purpose
Responsible for the efficient and profitable operation of the service department. Oversees all branch crane service personnel. Advises and recommends changes or improvements to the VP of Product Support.
Crane Service Manager Essential Functions

Develops annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales
Ensures the appropriate service is performed
Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including performance reviews and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions and issues or concerns
Provides that proper records, reports, and procedures are established and followed concerning all service work
Controls time spent on servicing machines to ensure maximum efficiency & productivity
Ensures that necessary shop tools and equipment are available and maintained in good order
Organizes and conducts training programs and meetings for staff and customers, either as a company function or in conjunction with manufacturers’ service representatives
Periodically evaluates the performance of the service department against planned goals and objectives and adjusts accordingly
Works with the sales department to evaluate used equipment for trade-in; performs emergency service work as appropriate
Assists in transporting and setting up equipment at shows, exhibits, demonstrations, etc.
Fosters good working relations with the Parts department and ensures proper procedures, records, and reports are in order
Makes recommendations regarding the purchase of service vehicles, maintains the fleet in proper mechanical condition, and supervises the economical use of vehicles in the performance of service work
Maintains and fosters good working relationships with manufacturers’ representatives
Engenders good inter-department relationships at the local branch as well as with other company facilities
Ensures service literature, instruction manuals, catalogs, and factory communications are appropriately maintained and brought to the attention of service personnel as appropriate
Acquires and maintains knowledge of all warranty programs of various manufacturers and appropriately manages and facilitates warranty repairs as appropriate
Actively supports and administers company policies and procedures as established
Actively monitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure the maximum safety of service employees

Crane Service Manager Minimum Qualifications

High School Diploma or Equivalent
Five (5) years experience as a service technician
Two (2) years as a lead man or service department supervisor
Formal training in management concepts and procedures through colleges, workshops, or seminars

Crane Service Manager Physical Requirements

Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
Physical ability to perform maintenance on equipment for extended hours with continual mounting and dismounting throughout the workday
Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is considered a Safety-Sensitive position.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We regret to inform you that this job opportunity is no longer available as it has expired

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