United States Job Openings

BCFORWARD TECHNOLOGIES PRIVATE LIMITED

Customer Service Representative

Elk Grove Village

FULL TIME & CONTRACT

October 10, 2024

BC Forward is currently seeking a highly motivated Customer Service Representative in Elk Grove Village, IL 60007
Title: Customer Service Representative
Contract role: 3 months
Location: Elk Grove Village, IL 60007
Monday to Friday
This role requires working in a fast-paced setting, where attention to detail and strong organizational skills are essential. Ideal candidates will have experience in benefits administration, project management, or project coordination, and will possess strong customer service capabilities.
Experience in dynamic, customer-driven environments such as Target or Starbucks is highly valued.
Key Responsibilities:

Support the open enrollment process, ensuring timely and accurate completion of tasks.
Coordinate and oversee enrollment-related projects, managing timelines and deliverables.
Provide high-quality customer service, assisting employees with questions about their benefits options.
Collaborate closely with HR and benefits teams to ensure a smooth enrollment process.
Address concerns and resolve issues in a professional and timely manner.

Qualifications:

Previous experience in benefits administration, project management, or project coordination.
Excellent customer service skills, with the ability to work with diverse stakeholders.
Retail experience (e.g., Target, Starbucks, or similar) is a plus.
Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

Strong communication and organizational skills
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Job Types: Full-time, Contract
Pay: $20.00 - $22.50 per hour
Expected hours: 40 per week
Benefits:

Dental insurance
Health insurance
Vision insurance

Shift:

Morning shift

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