United States Job Openings

zTrip KY

Dispatcher/CSR

Louisville

November 14, 2024

z Trip is the largest taxi operation in the United States, and we’re expanding our team! We’re looking for a Dispatcher/CSR to join our Louisville, KY z Family and help us continue to provide exceptional service to our passengers.
What We Offer as a Dispatcher/CSR:
  • Health, Dental, Vision, and Life Insurance
  • Paid Time Off
  • Holiday Pay
  • 401(k) with company match
Essential Duties and Responsibilities of a Dispatcher/CSR:
  • Ensure passengers are picked up on time and efficiently routed.
  • Organize and manage driver routes and schedules.
  • Handle customer inquiries and resolve transportation-related issues or complaints.
  • Assist drivers with navigation and route optimization.
  • Answer inbound and outbound calls in a professional manner.
  • Provide exceptional customer service at all times.
Qualifications of a Dispatcher/CSR:
  • High School Diploma or GED required.
  • Minimum of 2 years of call center experience.
  • Excellent customer service, organizational, and communication skills.
  • Strong time management and multitasking abilities.
  • High attention to detail.
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel.
  • Previous scheduling or dispatch experience preferred.
  • Experience in a dispatch or customer service role is a plus.
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