Hire Art is helping an on-demand, autonomous ride-hailing company hire Field Support Specialists, Fleet Response.

In this role, you will always ensure safety, support vehicle recovery efforts in-field, communicate through radio and mobile applications, and represent the company brand as an ambassador to the riding public at high-traffic customer locations.

We're looking for individuals that are disciplined, team players, detail-oriented, have great hand-eye coordination, are focused, and believe in doing whatever it takes to safely accomplish the mission.

Available shifts and schedules:

• Thur: 10:30am-6pm, Fri-Sat: 10:30am-7pm
• Sun-Wed: 10:30am-6pm
• Thur: 5:30pm - 2am, Fri-Sat: 6:30pm - 2am
• Sun-Wed: 5:30pm - 2am
• Thur: 10:30am-6pm, Fri-Sat: 10:30am-7pm

Hours are subject to change based on business needs.

As a Fleet Support Specialist, you'll:

• Work in-field within a fast-paced customer-facing environment.
• Use a hand-held input device to operate robots.
• Collaborate with cross-functional teams to provide live assistance to Rider Ops and escalate issues to be further investigated.
• Become a knowledge expert on tools related to Rider Ops and utilize these tools to resolve customer interactions.
• Assist with testing and data collection to evolve processes and tools to support observed customer needs.
• Execute terminal commands to flash firmware on hardware components.
• Uphold a safety-centric, inclusive, and open-communication culture.

Experience in the following:

• Working in a cross-functional team
• Using computer terminal commands
• Using physical controls (i.e. hand-held input devices) to operate heavy equipment or robots remotely, with excellent hand/eye coordination

Candidates must also possess:

• Excellent computer skills and problem-solving ability
• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs
• Proven ability to adapt and drive progress against goals in ambiguous, changing environments
• Willingness to work flexible shift hours and locations
• Proactive mindset and resourcefulness
• Positive attitude!

Preferred Qualifications:

• Experience in high-stress situations, including knowledge of de-escalation techniques
• Proficiency in troubleshooting apps/tools

Commitment: This is a part-time, ongoing contract position staffed via Hire Art. It will be available to candidates who are local to the Las Vegas, CA area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.