Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Fraud Investigation Services Team Lead
$17.50 per hour
On Site, Guaynabo PR
Are you looking to put your advanced communication and problem-solving skills to work?
Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits

Join the Conduent Customer Experience Associate Team
From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role
As a Fraud Investigation Services Team Lead, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.
As a Fraud Investigation Services Team Lead, you will be responsible for:

• Conducting thorough investigations into suspected fraudulent activities by analyzing financial records, transaction data, and other relevant documentation.
• Collaborating with internal and external teams to gather evidence and build cases against individuals or entities involved in fraudulent activities.
• Preparing detailed reports documenting findings, including evidence gathered, analysis conducted, and recommendations for further action.
• Staying current with the latest fraud detection techniques, tools, and regulations to continuously enhance investigation processes and prevent future occurrences of fraud.
• Leading a team, providing coaching, training, and support on their assigned tasks.
• Ensuring daily compliance with service level agreements by monitoring and managing the progress of claims.
• Reviewing control findings, conducting quality assurance assessments, and analyzing departmental reports to ensure that agents meet performance and quality standards.

Requirements
To be successful in this role you will:

• Have strong analytical skills with the ability to interpret complex financial data and identify irregularities or discrepancies.
• Have excellent communication skills, both written and verbal, to effectively present findings and collaborate with colleagues or others.
• Proven experience in management and a strong task-oriented approach
• Have prior experience in fraud investigation, or a related field is preferred, but not required.
• Have the ability to work independently and manage multiple investigations simultaneously in a fast-paced environment.
• Have a High School Diploma or an equivalent level of education.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Must be able to successfully pass a criminal background check, credit check and security clearance

Working with us
Join a rapidly growing organization that can support your career goals.

Working for you
What you get:

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Full Time

About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join Us
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $17.50 per hour.