THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.

Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency.

THE COUNTY
Alameda County, located on the east side of San Francisco Bay, is California's seventh-largest county. The County employs 9,700 full-time employees and operates on an annual budget of $3.4 billion. Oakland, the County seat, is California's eighth-largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities, unincorporated communities, and rural areas. As a major urban county, Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities, and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources, countless recreational opportunities, and an array of fine public and private colleges and universities.

• The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness, recovery, and resilience.
• The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.
• The Public Health Department focuses on community and population-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.
• Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, Health PAC, and Healthy Schools and Communities.

For more information about the Behavioral Health Department, please visit www.acbhcs.org.




In addition to the minimum qualifications and knowledge and skills listed below, ideal candidates for this position will possess:

• Experience assisting clients with the application and enrollment processes for public and private benefit programs.
• Ability to act as a liaison with clients, providers, staff, and Federal, State, County and private agencies.
• Ability to audit program applications for eligibility enrollment and renewal.
• Experience maintaining accurate case information, including but not limited to client demographic and financial information.
• Effective communication and interpersonal skills.
• Experience working independently and collaboratively with multidisciplinary teams, community resources and organizations.
• Experience prioritizing tasks and time in order to meet deadlines, many under tight time constraints.
• The ability to plan and conduct administrative and operational research/studies.
• Experience understanding clients’ social, cultural and economic diversity related to health care.
• The ability to advocate for clients to resolve discrepancies/inconsistencies related to client benefits and/or accounts.
• Experience providing training to peers and community-based service staff on assessing benefit eligibility and enrollment.
• Experience planning, organizing and conducting presentations on health and benefit programs.

The equivalent of two years full-time experience assisting clients with the application, referral and enrollment processes for federal, state or county health insurance programs, determining potential eligibility for such programs and performing health care program outreach activities in a health care or social services setting.

(Possession of an Associate of Arts Degree from an accredited college in health science, social science, or a related field may be substituted for one year of the required two years of experience.)


Possession of a valid California Motor Vehicle Operator’s License.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.



Knowledge of:

• Health Insurance Portability and Accountability Act (HIPAA) Personal Identifiable Information (PII) rules of patient/client confidentiality.
• Health benefit and/or application processes, regulations and procedures.
• Community organizations and resources for underserved populations.
• Community outreach techniques and methods.
• Interviewing methods and techniques.
• Administrative practices and procedures including records management and the operation of standard office equipment.
• Practices and techniques of administrative analysis.
• Report principles, research and preparation.
• Client-centered computer systems, applications and programs related to benefit plans.
  

Ability to:

• Plan and conduct administrative and operational research/studies.
• Prepare accurate/concise reports, correspondence, procedures and other written materials.
• Analyze and research complex benefit related problems, reach sound conclusions to develop appropriate courses of action.
• Interview clients to obtain appropriate eligibility and financial data and maintain accurate case information.
• Comprehend, interpret and follow instructions related to health insurance and benefit programs.
• Verify eligibility and/or screen for appropriate health insurance and benefit programs.
• Understand clients’ social, cultural and economic diversity related to health care.
• Advocate for clients to resolve discrepancies/inconsistencies related to client benefits and/or accounts.
• Work independently and collaboratively with multidisciplinary team, and community resources and organizations.
• Communicate clearly and effectively, both orally and in writing.
• Prioritize tasks and time in order to meet all deadlines, many under tight time constraints.
• Plan, organize and conduct presentations on health and benefit programs.
• Exercise interpersonal skills, and maintain effective working relationship with clients, families, professional, paraprofessional and support staff in the department, outside agencies and with the general public.
• Provide training to peers and community based service staff on assessing benefit eligibility and enrollment.
• Make accurate calculations and computations in regards to client’s income, assets and disbursements.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, www.acgov.org/hrs.

For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs/divisions/ps/application.htm

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union

• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

(510) 272-6468 • nicole.lewis-bolton@acgov
hrs.alamedacountyca.gov

DISASTER SERVICE WORKER
All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of: race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.