Homewatch Care Givers of Windsor is a nonmedical home care agency that serves Hartford and Tolland Counties in Connecticut. Our goal is to preserve dignity, protect independence, and provide peace of mind for our clients and their loved ones. At Homewatch Care Givers, we care deeply, we show up, we are in it together, and together we do great things.
We respect, appreciate, and invest in our employees. Our work environment includes:

• Office setting
• Lively atmosphere
• Business casual attire
• Commitment to treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor.

Primary Job Duties:

• Build and maintain home care schedules including managing changes that occur with little to no notice
• Communicate and document schedule changes, incidents, and other encounters promptly and accurately
• Hand-select caregivers for all clients based on clients' care plans and caregivers' skills, availability, and other attributes.
• Provide excellent customer service, compassion, and professionalism in all internal and external interactions.
• Rotating on-call duties when office is closed (performed remotely)

Additional Requirements:

• 1 or more years of home care scheduling experience.
• 2 or more years of customer service experience in an office environment. Must convey compassion, attentiveness, and professionalism in all interactions, both internal and external.
• Able to work in a fast-paced environment, including being able to multi-task, prioritize, and problem-solve effectively.
• Experience using the following equipment and software: computers, multi-line telephones, cell phones, copy machines, fax machines, scanners, Microsoft products, Zoom, and scheduling software.
• Work toward individual and collaborative goals
• Maintain confidentiality and comply with data protection and privacy standards
• Reliable, motivated, and growth-oriented.
• Authorized to work in the United States with proper documentation.
• Able to pass a criminal background check and drug test.
• Verifiable references.

Schedule:

• Monday through Friday, 9 a.m. to 5 p.m., in our Windsor, CT office.
• Rotating on-call duties when the office is closed, including evenings, weekends, and holidays. On-call duties are performed remotely.

Department: Operations/Scheduling
Reports to: Office Manager
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee mentoring program
• Free parking
• Health insurance
• On-the-job training
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Medical Specialty:

• Home Health

Schedule:

• Monday to Friday
• On call
• Rotating weekends

Experience:

• Customer Service (Office Environment): 2 years (Preferred)
• Home Care Scheduling or Staffing: 1 year (Required)

Work Location: In person