• Identification and prioritization of course development needs
• Identification of internal and external content experts
• Assistance with development of course materials
• Pilot testing required for validation (content and process)
• Delivery of course materials and follow-on evaluations

• Establishment of course delivery schedule
• Assistance with marketing and communication of programs and training services
• Identification of training vendors
• Coordination/scheduling of instructors for course delivery
• Evaluation of instructor performance
• Delivery and review of instructor evaluations, where applicable

• Input of course delivery schedules
• Monitoring and updating of the course delivery schedules.
• Ongoing communication with Project Directors, Center Directors, Managers, Program

• Bachelor's Degree from an accredited college or university required with degree in Human
• Resources, Social Work, Education, or related field.
• Experience in Workforce Development preferred.
• At least two years' experience in working with diverse populations providing training, case
• management or counseling services.
• Experience leading the work activity of other employees in both face to face and virtual
• environments.
• Must have experience developing and delivering both virtual and live training sessions that
• include practical application and competency testing methodology.
• Experience working with youth is preferred.

• Ability to direct, assist, and interact appropriately with coworkers, supervisors, and other
• management staff.
• Knowledge of the fundamentals of interpersonal communications, including interviewing,
• problem- solving, and communication styles of diverse cultures
• Ability to write effectively and accurately to prepare reports and express relevant information
• clearly, concisely, and persuasively.
• Ability to promote the Career Success Standards (CSS) by modeling appropriate behaviors,
• mentoring students when necessary, and monitoring both positive and negative behaviors
• through interventions.
• Ability to reason logically, exercise good judgment, formulate logical conclusions, and record
• supportive background data used in decision-making.
• Commitment to providing outstanding, positive, quality customer service, including maintaining
• confidentiality.
• Computer proficiency

• Must possess strong computer and virtual technology skills, ability to develop curriculum and

• Ability to gather information, analyze, articulate, and present solutions for complex problems,
• Ability to work in a team environment and independently with minimal direction.

• Must have the ability to communicate effectively with internal and external customers in a multimodal environment.
• Demonstrated ability to develop processes, collaborate with varying levels of leaders and staff

• Knowledge of training and development systems and methodologies
• Interpersonal skills: excellent interpersonal skills and customer service orientation. Strong

• Project management skills
• Writing and editing skills
• Team skills
• Attention to detail.
• Personal initiative and ability to work independently.

• If the position requires driving, a valid driver's license in the state of employment

• I-9 documentation required to verify authorization to work in the United States
• Successfully pass a pre-employment (post offer) background check and drug test.