Job Details

Working Title: Integrated Service Delivery (ISD) Product Manager
Job Class: Human Services Program Coordinator
Agency: Human Services Dept

• Job ID: 81895
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/19/2024
• Closing Date: 12/09/2024
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / DHS BSO Experience Prod Grp
• Work Shift/Work Hours: Day Shift, 8:00am - 5:00pm
• Days of Work: Monday - Friday
• Travel Required: Yes (up to 10%)
• Salary Range: $39.34 - $58.47 / hourly; $82,141 - $122,085 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Exempt - Administrative
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

The Integrated Service Delivery (ISD) Product Manager leads a cross-enterprise team who will oversee and guide the development, launch, and growth of digital products that create meaningful value for clients and for the state, in a person-centered integrated environment. They are charged with leading and executing the strategy, roadmap, and feature definition for enterprise applications that allow for Minnesotans to simultaneously apply for and enroll in most of Minnesota's social safety net programs (including cash assistance and the federal Supplemental Nutrition Assistance Program (SNAP). The long-term goal and roadmap for these products is expected to include Health Care Programs, and ensure people have easy, equitable, and consistent access to benefits that holistically meet their basic needs in accordance with their personal preferences and goals.

• Direct, own, and be accountable for all aspects of the assigned Integrated Service Delivery Product within the context of Minnesota’s human services delivery system enterprise, Modernization roadmaps and the technologies and information that enable them.
• Accountable for delivering and managing all aspects of the Product’s life cycle including Product Management Leadership, Product Vision, Product Strategy/Planning, and Product Life Cycle Management.
• Accountable for setting and owning the vision of the product, monitoring key performance indicators and metrics for its health, and prioritizing the work to be developed by the Product Team.
• Serve as the strategic planner, expert consultant, analyst, and relationship manager: Plan and design services based on Product participants’ assessed needs, policy guidelines, and special work/product methodologies to ensure effective Products are provided to stakeholders and participants.

Qualifications

Minimum Qualifications

**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**
Four (4) years’ professional experience in leading product management and/or systems/application management in a large organization. Experience must demonstrate:

• Leading at least one large scale product or service through successful delivery.
• Lead high-quality product development using an agile methodology - iteratively improving products through delivery cycles.
• Ability to interpret and leverage user research, user testing, and data analytics to make and validate product decisions.

Preferred Qualifications

• Experience strategically leading and managing highly politicized relationships with internal and external stakeholders and or partners with competing priorities.
• Strong communication skills and experience and comfort with internal and external stakeholders within a government organization.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Kate Goodwin at kate.goodwin@state.mn.us.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Alexander Duren at alexander.duren@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.