Dept Number/Name: 0-4900-000 / USF World
Salary Plan: Administrative
Job Code/Title: 5220 / Int'l Admissions Advisor I

Hiring Salary/Salary Range: $46,750 - $60,500

Position Number: 00046614


ORGANIZATIONAL SUMMARY:

USF World is led by a VP and is comprised of units across Tampa, St. Petersburg, and Sarasota devoted to promoting ed abroad; international admissions, supporting international students and scholars, the management of international partnerships, international travel risk and safety services, management of the Peace Corps (PC) Prep Program and a dedicated PC recruiter, tracking and documenting international research collaborations and the global footprint of faculty, students and staff, collection of data related to international activities at the University, international alumni development and outreach, and the marketing and communication of USF World programs and initiatives. Comprising a total of over 70 staff and a budget of approximately $10.3 M, clients are USF faculty developing international academic experiences, curriculum, and research collaborations, administrators promoting the global priorities of USF, staff responsible for supporting international activities across campuses, colleges, and other units, current and prospective students coming to USF from other countries and U.S. students seeking global experiences as well as university partners from abroad and foreign dignitaries. Community partners include local, state, national, and international leaders of government and public and private organizations, including other institutions of higher ed, military, business, and industry.

POSITION SUMMARY:

This position, International Admissions Advisor I (Level 1), is responsible for undergraduate international student admissions assistance and advising and typically reports to an Assistant or Associate Director, but may also report to an Admissions Recruiter or an Admissions Team Administrator. An International Admissions Advisor Level 1 communicates admissions information to prospective students, newly admitted students, re-admitted students, their parents and families, school personnel, and the general public. The Level 1 Advisor provides advice and counsel regarding admissions policies and procedures including application due dates and scholarship deadlines, admissions criteria, the status of applications, admissions decisions, required documentation, and other essential admissions information. The Level 1 Advisor may also counsel students denied admission to USF on alternative collegiate plans. This employee is not required to represent the university at high schools, community colleges, or other venues outside of USF.

RESPONSIBILITIES:

Evaluates information pertaining to international students' recruitment, application processing, and admissions status using multiple university systems (e.g., Banner, OASIS, Microsoft Dynamics CRM, and web reporting systems) according to university admissions policies and procedures. Creates reports that are student-specific that identify outstanding credentials and materials needed for application completion. Communicates through a variety of modalities with applicants to ensure application completion with follow-up as necessary.

Advises prospective students, newly admitted students, re-admitted students, their parents and families, and the public regarding USF admissions policies and procedures including application due dates and scholarship deadlines, admissions criteria, how applications are processed, the status of applications, admissions decisions, required documentation, and other essential admissions information. Advising may occur in person, over the telephone, via email/CRM.

Manages correspondence with applicants regarding admission and scholarship offers to admitted students. May counsel applicants who do not meet admissions criteria about alternative options for a college education.

Participates in the planning and implementation of welcome sessions and events for prospective international students, families, and agents including during arrival and orientation periods. Provides admissions advising services for "walk-in" students and families.

Performs other duties as assigned.

POSITION QUALIFICATIONS:

MINIMUM:

This position requires a bachelor's degree and one year of relevant experience in a customer service employment capacity.
FLSB1310 Equivalency:
4 years of directly relevant experience may be substituted for bachelor's degree.

PREFERRED:

A Bachelor's degree with experience as an international student or study/employment in a country other than the United States.
Fluency in a language other than English.
Experience working with international students, and/or diverse populations and cultures.
Previous experience in a university or college admissions office or student affairs unit.
Excellent communication and customer service skills.
Demonstrated attention to detail.

SPECIAL SKILLS/TRAINING:

A thorough working knowledge of USF admissions criteria, policies, and procedures governing international students at the undergraduate level - FTIC and transfer. An ability to communicate effectively across cultures and nationalities. Ability to travel to other USF campuses and/or other locations as requested. Customer service related.