Multi-Site Community Manager
Job description
Four Star Realty is a Colorado based property management company, managing multi-family and student housing assets throughout the Colorado Front Range. We are an organization with a high performing and supportive culture that believes a company can create an environment where our team can wake up inspired, feel safe and appreciated at work, and return home fulfilled at the end of the day. We are always looking to add like-minded individuals to our teams.
We are currently seeking a Multi-Site Community Manager to oversee and assist with all facets of assigned communities on a project basis. Reporting directly to the Regional Asset Manager, this position will collaborate with onsite management teams as well as operations, asset management, leasing and marketing departments to drive process improvement and profitability at their assigned communities. The goal is to maximize asset value, customer satisfaction and revenue. We need individuals with strong organizational skills who can manage multiple tasks at once with a mind for problem solving, innovation, and process improvement. The candidate must be willing to work with growth of the company and be flexible with change in processes and daily routine
Essential Duties & Responsibilities
General Duties

• General oversight of assigned communities, identifying opportunities for innovation/efficiencies, problem solving pressure points to stabilize and improve the overall performance of assigned properties.
• Maintain a regular on-site presence at assigned properties.
• Recommend and implement policies and procedures designed to improve property performance
• Collaborate with Operations, leasing, asset management teams, providing progress feedback on improvement initiatives for assigned communities
• Assist with hiring and training of community staff
• Assist and advise decision maker for any resident services issues for your community. At times, assuming all management responsibilities acting as an interim manager.
• Maintain positive working relationships with residents, roommates, and guarantors by addressing all inquiries with care and kindness
• Assist in monitoring leasing liabilities, lease breaks, pre-leasing, and marketing
• Identify opportunities for innovation/efficiency and problem solve pressure points

Delinquency Management & Evictions

• Pull delinquency reports daily to monitor, analyze and resolve unpaid balances
• Help Manage 10-day notices with Community Manager, Asset Manager, and attorney
• Update Asset Manager on updates or attempted resident payments
• Ensure unit is marketed during the process and unit turnover is scheduled

Work Order (WO) Management

• Manage all WO in a timely, professional manner to company standards
• Communicate with all residents when WO is assigned, updated, and completed
• Identify consistent/recurring issues and work towards a permanent solution
• Notify Asset Manager immediately when any liability issues are identified
• Understand general skills and availability and usage of vendors and techs
• Conduct invoice approvals on a daily basis and monitor budget

Move-Out Responsibilities

• Perform pre-inspections, turnover inspections, assign work as appropriate
• If needed, assist property team to schedule turnover vendors and maintenance technicians
• Perform security deposit accounting within the legal timeline
• Handle security deposit disputes

Physical Property Responsibilities

• Conduct inspections regularly during assignment
• Walk properties daily and complete property walk checklist
• Identify property improvement ideas and mitigate liabilities

Leasing and Marketing

• Develop and implement strategies to attract new residents and renewals.
• Manage brand via special events, amenity creation, and local partnerships
• Make sure the community has signs visible for leasing

Performance and KPI’s

• Monitor automated communication stats throughout the resident life cycle
• Review of budget development and variance analysis
• Responsible for sending weekly scorecard reports to Asset Manager
• Provide the asset manager as well as company directors in-depth weekly reporting

Other duties as assigned
Basic Requirements and Work Experience

• Must be authorized to work in the United States for any employer.
• High School Diploma or equivalent is required. Associates Degree or above is preferred.
• CAM certification is preferred.
• Minimum of 3 years experience in a community manager or similar role.
• Must have proven operational leadership experience
• Must have proven success in stabilizing distressed multi-family properties.
• Strong time management skills with an ability to multitask.
• A willingness to come to work every day and help the company improve upon the previous day.
• Strong written and verbal communication skills.
• Computer Proficiency and experience with Yardi Software strongly preferred.

Physical Requirements

• Ability to stand, sit and walk for extended periods of time
• Ability to lift 25 pounds occasionally
• Will require driving between company locations

Compensation and Benefits
Competitive Salary in the range of $75,000.00-$85,000.00 per year
Benefits Packages will include:

• Paid Time Off
• Full health coverage options including Medical/Dental/Vision
• 401(K) Matching
• Flexible Spending Account
• Health Savings Account
• Parental Leave
• Great office environment, collaborative company culture, and fun team building events

Four Star Realty is an equal opportunity employer. We are committed to considering all candidates without regard to race, religion, sexual orientation, gender identity, national origin, and veteran or disability status. We encourage you to apply and come grow with us!
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Property Management: 3 years (Required)

Ability to Commute:

• Fort Collins, CO (Required)

Work Location: In person