Position Title: Outbound Customer Service Phone Support

Location: Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America

Requisition Number: Req #30

Date Posted: Monday, August 26, 2024

Description:
The Outbound Customer Service Phone Support contacts our customers in the Personal Care Attendant (PCA) program (consumers, surrogates, and PCAs) to communicate where additional or corrected information is required to facilitate processing of program related documentation or other information.
Essential Functions

• Outbound calls
• Communicate with Consumer Relations staff
• Provides program related resource information, as applicable
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC)

Competencies

• Competent with data entry
• Self-motivated
• Professional, friendly and understanding
• Punctual and dependable
• Able to work efficiently as a team player
• Willing to learn and apply new information

Preferred Experience

• Call Center and customer service experience highly preferred
• Working in office experience highly preferred
• Bilingual a plus

Required Education

• High School Diploma

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Travel
No travel is required for this position.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance
All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Assistant

Job Function: Non-Supervisor

Pay Type: Hourly

Hiring Rate: $18.50

Compensation details: 18.5-18.5

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