Are you passionate about enhancing the patient experience and driving meaningful change? At Logan Health Medical Center, we’re seeking a dynamic Patient Relations Liaison to be the bridge between our patients, visitors, and care teams.

This position will Investigate, resolve, document and report organization-specific patient and visitor compliments and concerns to leadership and staff. Develop, implement and participate in customer service and patient relations initiatives related to Logan Health Medical Center entities. Provide monthly accountability reports to leadership.

• Empower Patient Voices: Act as the go-to resource for receiving and addressing patient and visitor compliments and concerns, providing thoughtful resolutions that enhance satisfaction.
• Drive Data-Driven Solutions: Document and analyze feedback to identify system-level improvements, sharing actionable insights through detailed monthly accountability reports to leadership.
• Enhance Quality and Service: Collaborate with leadership to design and deliver customer service training programs, fostering a culture of continuous improvement.
• Support Risk Mitigation: Liaise with risk and legal departments when necessary, ensuring timely and professional handling of unresolved issues or potential legal matters.
• Inspire Organizational Change: Participate in committees and initiatives that promote person-centered care, continuously evolving our approach to patient relations.

• Bachelor’s degree in a related field or at least 5 years of direct healthcare experience (preferred).
• Patient Experience Certification or willingness to obtain within 2 years of hire.
• Exceptional interpersonal skills with the ability to manage sensitive situations with professionalism, diplomacy, and tact.
• Strong organizational skills, critical thinking abilities, and a knack for juggling multiple priorities.
• Proficiency in Microsoft Office Suite and an aptitude for learning new systems.
• A team-oriented mindset and dedication to confidentiality.

• Make a Difference: Your role will directly shape the experiences of patients and their families, leaving a lasting impact on our community.
• Professional Growth: We support your development with certification opportunities and leadership exposure.
• Collaborative Environment: Join a team that values empathy, innovation, and excellence in every interaction.

Day Shift - 8 Hours (United States of America)

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening